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Head of Services

Onside Independent Advocacy
Closing date
15 Jul 2022

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Contract Type
Full Time
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Our Head of Services will be a high-performing professional who will take overall responsibility in overseeing and managing the delivery of Onside's Services. Services include: Advocacy services, PLUS (People like Us) a service designed to tackle loneliness and isolation across Worcestershire, and Job search and skills development services. In addition, this role will oversee the Onside Volunteer Manager and their team.

The Head of Services, as a member of the Senior Leadership Team, will also help to shape and guide the organisation to create sustainable and strong leadership across all elements of Onside's reach and remit.

Who are we looking for?

We are seeking an individual with experience of managing within complex, multi-disciplinary environments. Candidates will have a proven ability to identify and understand service user needs and the skills required to manage and develop appropriate service/delivery models that meet contractual requirements.

This role will require previous experience of leading, developing, and nurturing teams to work effectively together and achieve high quality service delivery. You will have the skills to inspire staff and volunteers, demonstrable knowledge and experience of the voluntary sector, and a sound understanding of the principles and value of advocacy and mentoring.

You will have a passion for ensuring people's rights are respected and their voice is heard, and therefore the needs and interests of individuals will always be at the heart of everything you do. You will demonstrate personal integrity and professionalism, have a customer focused attitude, excellent communication and interpersonal skills with an ability to motivate and inspire those around you. It is important that you can demonstrate a commitment to the values of Onside and show a willingness to work flexibly to meet the demands of a continuously developing organisation.

More people need our help than ever before. Because of that, we are growing faster than ever before. The role of Head of Services is a real career opportunity to lead, support and inspire those who want to make a difference in their communities.

If you believe we should embrace difference and champion diversity.

If you are creative in your approach, can think around problems and find new ways to solve them.

If you're looking for a job that you can be proud of, and passionate about.

Please get in touch with us.

These values run through our entire organisation. ONSIDE is a creative, collaborative community where people feel free to share new ideas or ask for support. If something's not right, we don't just change it. We change ourselves too.
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