OPERATIONS MANAGER - GIVING PLATFORMS Salary: £34,000 - £40,000 + benefits Location: Stratford w/ high-flexContract type: 12 month fixed-term contractHours: 21 per week (3 days)Closing date: Wednesday 6th July 2022, 23:55 Why we need you We have an exciting opportunity for an Operations Manager that is responsible for managing the operational delivery of several processes within the Giving Platforms portfolio; including Facebook & SMS Gift Aid, platform innovation & product development and co-ordinating responses to single product briefs to support delivery. This includes day to day management of key suppliers, delivering robust operational processes that support our products, and developing new processes to support innovation. What I will be doing? Make an impact every day by...Act as the business process owner for key processes, ensuring they are delivered effectively and in line with performance expectationsLead and coordinate matrix teams to deliver the operational plans, and shared goals including defining process scope, document requirements and coordinate elements to ensure effective delivery Define and proactively manage projects & plans, identify dependencies. Working with your Senior Manager and key stakeholders to flag risks & issues & co-create mitigation plansWork closely with product and product development colleagues across the portfolio to review, update and create processes to ensure efficient and consistent approach across the product areaBuild excellent working relationships with internal teams and external partners and suppliers to deliver the priorities and shared goals of the Charity and product areaEnsure equality and diversity is celebrated and considered as part of all decisions takenCommitted to Cancer Research UK's vision in beating cancer soonerWhat skills are you looking for? You'll be able to bring to the role...Relationship building: has gravitas and respectful ways of working with colleagues across the organisation, able to influence internally and externallyExcellent interpersonal and communication skills with the ability to present complex information clearly and concisely verbally and in writingA keen understanding of technical issues and constraints but able to communicate with technical and non-technical peopleExperience working with suppliers delivering the following: payment processing, fulfilment, procurement, contract management and data managementNegotiation and management: focused on the ability to create outcomes of advantage to the charity (efficiency and ROI) from business dealings with suppliers and partnersAnalytical: the ability to evaluate, interpret and draw conclusions from data and insight and then to take appropriate action. Deliver and focus on key areas of operational and strategic importance to deliver targetsExperience in managing multiple projects, deadlines and objectives effectively. Makes time for the important as well as the urgentDemonstrates flexibility; comfortable with change and able to adapt to changing business needs What will I gain?? Without you we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible. Our benefits package includes discounts on anything from travel to technology, generous holiday allowance and much more.?We want to ensure that you have the best work/life balance possible, so we actively encourage a flexible working culture for all of our roles wherever possible.?Depending on your role, options for flexibility could include homeworking, reduced or flexi-hours, job shares, job splits, and core hours. For the majority of our office-based roles?you'll only be?required to work from a specific location for 1 or 2 days a week on average.?You'll also be able to access a wide range of learning and development opportunities. And ultimately, you'll know that you'll be changing lives through your work.??If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save lives and add years.? Together, we will beat cancer.