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Social Media Manager

Rise Up
Closing date
19 Jul 2022

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Marketing & PR
Contract Type
Full Time
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Rise Up: Transforming Talent to Deliver Business Value

Today, learning is one of the most fundamental business challenges and top of mind for both CEOs and employees. 79% of CEOs worldwide identify the lack of essential skills in their workforce as a threat for future growth (PWC), and the inability to learn and grow is the #1 reason for employees to look for a new job (Bersin and LinkedIn).

Rise Up is revolutionizing learning for all stakeholders - learners, trainers, and administrators - serving over 400 customers and 1 million active learners in 60 countries. Its SaaS software offers a one-stop-shop solution focused on blended learning, inclusive of all approaches, e-learning, face-to-face and mobile, and fully compliant with the regulatory framework. Rise Up is recognized for its easy-to-use experience, straightforward product configuration, innovative technology, simple integration and exceptional customer support.

Rise Up has roughly doubled both its revenues and staff every year since its creation in 2014, and we just raised €30 million in Series B financing in May 2022. With over 100 employees today, Rise Up is present in seven key countries across Europe and the UK. We now need you to help with our European expansion!

Social Media Manager

We are looking for a creative, strategic leader and careful, detailed executer to manage our social media channels.

You will build our communities and develop social engagement to increase our visibility and enhance reputation to grow business. Reporting to the Chief Brand & Communication Officer, you will work closely with the other members of the team. In addition, you will collaborate closely with stakeholders both internally and externally: human resources, marketing, sales, delivery, partnerships, product and technology -- as well as customers and partners in France and across Europe. You will take ownership for our social media channels (LinkedIn, Twitter, Instagram, Facebook, TikTok, etc).

You will benefit from a hybrid working environment and be able to occasionally travel.

The post is based in London.

What You Will Do

Your responsibilities will include:

  • Strategy: Contribute to the development of a social media strategy, from editorial approach to creative concepts, including on-platform promotions and innovative content activations, to increase visibility, enhance reputation and grow business. Maintain and deliver regular competitive analysis and best practice insights.

  • Content Production: In collaboration with HR, Marketing, Sales, Delivery, Partnerships, Product and Technology teams, create, produce and distribute engaging content with high added-value, developing an editorial calendar based on business activity, industry activity and important public events, using different formats and innovative approaches. Manage related agencies and partners as needed.

  • Community Management: Animate and activate social media communities across all social media platforms (Linked In, Twitter, Instagram, Facebook, You Tube, Tik Tok, etc), to improve growth and engagement, working with internal teams and external partners. Develop guidelines on interacting with community members and replying to inquiries, based on best practices.

  • Recruitment: Manage and drive social media campaigns (earned, owned and paid) to build and strengthen our communities. Develop relationships with partners and influencers to boost results. Manage related agencies and partners as needed.

  • Advocacy: Build understanding and ambassador activity among our own internal audiences. Advise, assist and develop social media skills across our organization. Develop guides, drive best practices and share information regularly.

  • Reporting: Develop and maintain regular reporting, from dashboards to presentations, competitor analyses to prove success across KPIs for all activities.

What You Will Need to Be Successful

  • Proven track record of success in a similar position, preferably in a tech start-up/scale-up
  • Strong written and verbal communication skills, including powerful storytelling, brand building and integrated campaign experience
  • Mastery of French and English (full professional proficiency), with bilingual/bicultural background a plus
  • Global experience appreciated
  • Attention to detail is crucial (hashtags, spaces, capitalizations)
  • Ability to be reactive on social media (adjust, react as needed)
  • A can-do attitude, comfortable taking initiative
  • Easily juggling many tasks at once and never letting the ball drop
  • A creative flair but measured by analytical and strategic thinking
  • Organized, efficient and responsible
  • A can-do, hands-on attitude where you are willing to jump in and help no matter what the task
  • A friendly, flexible and easy demeanor

What Rise Up Offers You

  • A booming scale-up: we will double our size this year again!
  • A huge impact on the future: reskilling and upskilling talent is now a strategic priority for our customers
  • An inclusive, collaborative and energizing culture, focused on international expansion
  • Participation in international conferences and seminars
  • Many events and celebrations, from an annual seminar, quarterly town halls, holiday festivities and informal celebrations
  • Team building activities in London and Paris
  • A remote friendly environment dedicated to work-life balance
  • Competitive salary and benefits (Alan Health Care insurance, Swile meal tickets, parental benefits, paid holidays)
  • Unlimited fruit & snack bar (with coffee and tea!)
  • A free sports room in the office

What to Expect from Our Hiring Process

  1. Virtual interview via Zoom with Lousia, our Talent Acquisition Specialist
  2. Interview with Robert, our Chief Brand & Communications Officer
  3. Final interviews with key team members within the Brand & Communications as well as Marketing, Product and Sales teams to ensure there's a good fit (for us and for you!)
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