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Engineering Team Leader - Scheduling

Employer
Arc Recruitment
Location
UK
Salary
Competitive
Closing date
7 Jul 2022

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Sector
Engineering
Contract Type
Permanent
Hours
Full Time
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Purpose of Rule:

To manage the delivery of engineering excellence and high customer satisfaction in accordance with customer service level agreements in an efficient and cost-effective manner

Key Responsibilities:

* Allocate and organise engineer workloads to maximise utilisation and turnover levels in accordance with customer service level agreements

* Continuously review engineering resource levels, skills and tooling required to ensure we meet the demands of our customers and any non-conformances escalated to line manager for immediate action

* Ensure correctly trained / skilled engineering resources are allocated to the correct tasks delivering high customer satisfaction

* Ensure all inspections are carried out and certificates are processed to keep portal up to date and non-conformances (i.e. expired equipment) to a minimum

* Following job completion ensure all actions are taken to generate efficient invoicing to the customer

* Manage HR records (i.e. approving holidays in accordance with the needs of the business, overtime and absence management)

* Cross functional team working to deliver engineering excellence and high customer satisfaction

* Resolve and close customer complaints related to engineering team

Key Performance Indicators:

* Compliance to planned scheduled services

* Turnover

* Engineer performance (i.e. utilisation, efficiency etc)

* Customer complaints

Reports To:

* Operations Manager

Qualifications & Requirements:

* Minimum 3 years' experience managing a large number of people

* Able to use own initiative

* People management skills

* Strong organisational skills

* Excellent levels of communication at all levels, both internally and externally

* Strong problem-solving skills

* Detailed geographical knowledge

* Health & Safety and Quality standards awareness

* IT literacy
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