Engineering Team Leader - Scheduling
- Employer
- Arc Recruitment
- Location
- UK
- Salary
- Competitive
- Closing date
- 7 Jul 2022
View more
- Sector
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
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Purpose of Rule:
To manage the delivery of engineering excellence and high customer satisfaction in accordance with customer service level agreements in an efficient and cost-effective manner
Key Responsibilities:
* Allocate and organise engineer workloads to maximise utilisation and turnover levels in accordance with customer service level agreements
* Continuously review engineering resource levels, skills and tooling required to ensure we meet the demands of our customers and any non-conformances escalated to line manager for immediate action
* Ensure correctly trained / skilled engineering resources are allocated to the correct tasks delivering high customer satisfaction
* Ensure all inspections are carried out and certificates are processed to keep portal up to date and non-conformances (i.e. expired equipment) to a minimum
* Following job completion ensure all actions are taken to generate efficient invoicing to the customer
* Manage HR records (i.e. approving holidays in accordance with the needs of the business, overtime and absence management)
* Cross functional team working to deliver engineering excellence and high customer satisfaction
* Resolve and close customer complaints related to engineering team
Key Performance Indicators:
* Compliance to planned scheduled services
* Turnover
* Engineer performance (i.e. utilisation, efficiency etc)
* Customer complaints
Reports To:
* Operations Manager
Qualifications & Requirements:
* Minimum 3 years' experience managing a large number of people
* Able to use own initiative
* People management skills
* Strong organisational skills
* Excellent levels of communication at all levels, both internally and externally
* Strong problem-solving skills
* Detailed geographical knowledge
* Health & Safety and Quality standards awareness
* IT literacy
To manage the delivery of engineering excellence and high customer satisfaction in accordance with customer service level agreements in an efficient and cost-effective manner
Key Responsibilities:
* Allocate and organise engineer workloads to maximise utilisation and turnover levels in accordance with customer service level agreements
* Continuously review engineering resource levels, skills and tooling required to ensure we meet the demands of our customers and any non-conformances escalated to line manager for immediate action
* Ensure correctly trained / skilled engineering resources are allocated to the correct tasks delivering high customer satisfaction
* Ensure all inspections are carried out and certificates are processed to keep portal up to date and non-conformances (i.e. expired equipment) to a minimum
* Following job completion ensure all actions are taken to generate efficient invoicing to the customer
* Manage HR records (i.e. approving holidays in accordance with the needs of the business, overtime and absence management)
* Cross functional team working to deliver engineering excellence and high customer satisfaction
* Resolve and close customer complaints related to engineering team
Key Performance Indicators:
* Compliance to planned scheduled services
* Turnover
* Engineer performance (i.e. utilisation, efficiency etc)
* Customer complaints
Reports To:
* Operations Manager
Qualifications & Requirements:
* Minimum 3 years' experience managing a large number of people
* Able to use own initiative
* People management skills
* Strong organisational skills
* Excellent levels of communication at all levels, both internally and externally
* Strong problem-solving skills
* Detailed geographical knowledge
* Health & Safety and Quality standards awareness
* IT literacy
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