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Anti- Social Behaviour Officer

Closing date
7 Jul 2022

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Contract Type
Full Time
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We are currently seeking Anti- Social Behaviour Officers (Neighbourhoods) for a temporary position paying £29 per hour (Umbrella)

Job Purpose

Responsible for delivering excellent Anti-Social Behaviour (ASB) services to our customers by providing services to the highest possible standards and ensuring that operational performance remains high and improves.

Responsible for managing a case load of ASB cases up to and including taking legal action whilst taking a victim centred approach

To participate in the management and development of community safety work and contribute towards to delivery of company objectives
Duties & Responsibilities

To undertake a victim vulnerability assessments for all cases of ASB, ensuring that vulnerable residents are identified and have appropriate support in place

To effectively manage low level ASB cases to bring a quick resolution to disputes

To effectively manage and prepare serious cases of ASB for legal action. In particular, to ensure that cases have been fully investigated, are clear, coherent and that well detailed witness statements have been provided and the appropriate legal action has been recommended.

To liaise with the Police, Council and other community safety agencies, to deliver multi agency interventions to resolve ASB

To represent the company and act as a professional witness in Court and where necessary provide instructions to company legal representative during Court hearings

To contribute to the development and management of the service in respect of anti-social behaviour and Community Safety work and to maintain and develop policies and procedures in line with legislation and to keep up to date with regulations, guidance and legislation in relation to anti-social behaviour and community safety work

To provide training and briefings on best practice in ASB to the neighbourhood team and other colleagues in the group, ensuring that service standards are understood and maintained

To support and work with resident groups to help them influence and develop community safety in their neighbourhoods

Communicate effectively with colleagues to support service delivery using a range of methods including in person, by telephone, via electronic communication etc.

To ensure that Safeguarding is observed whilst carrying out your duties.

To provide periodic reports which may include basic statistical information.

To be aware of external support agencies and have the ability to effectively sign post residents to appropriate service providers to help them sustain their tenancy.

To be able to work alone; visiting residents in their home while observing the organisations lone working procedures.

To investigate and resolve complaints in accordance with the Organisation's policies and procedures

Driving licence and access to a vehicle

Excellent numeracy and literacy

Experience of dealing with the public

Experience of taking enforcement action in relation to ASB and resolving conflict situations.

Experience of dealing with a diverse range of customers, including handling difficult and challenging enquiries

Experience of preparing witness statements, legal documents, case reports and attending court

Experience of establishing effective external and internal working relationships

Experience of using IT systems to include Outlook, Windows, CRM, to intermediate level

Experience of working within a pressurised environment requiring a high standard of service delivery within tight timescales
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