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Service Delivery Manager

Employer
yolk recruitment
Location
UK
Salary
Competitive
Closing date
7 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Service Delivery Manager - Inside IR35 - Up to £600 per day - SC Cleared - Corsham, Wiltshire - 6 Months - SINGLE STAGE VIRTUAL INTERVIEW

Yolk Recruitment are recruiting for a Service Delivery Manager to work on a contract deal for the next 6 months, on site in Corsham.

Reporting directly to the Head of Service Growth, the Service Development Manager's mission is to maximise order intake through incremental business from existing contracts, mainly within the public sector.

Accountabilities/Responsibilities

Prepare and develop offers for new services which is achieved by managing Client's response to service requests from customers and includes the development and coordination of inputs to the Service Proposal, as well as running review meetings, supporting the presentation at internal risk management meetings.
Follow extant processes, while also working to continuously improve the organisation's effectiveness and efficiency in how they responding to customer requests.
Work with the colleagues to support the early identification of business opportunities, using our opportunity management tools
Lead Clients response to customer requirements for incremental business
Produce, communicate and deliver plans to meet the requests
Coordinate the commercial, financial and technical inputs to the Service Proposal
Organise and run internal and customer-facing reviews
Ensure that all tasks that require action by a member of the wider Multi-Functional Team are completed 'On Time' and 'On Quality'.
Prepare and support presentation at the risk management review
Identify and implement continuous improvements to the way the department operates
Support the department with performance analysis and departmental reporting.
Facilitate meetings and draft minutes of meetings and reviews for formal release
Ensure Service Level Targets (SLT) agreed with internal and external suppliers are met
Represent Service Development at specifically identified meetings and workshops
Manage Service Development responsibilities through the appropriate tools
Compile and deliver management reports, as required
Forecasting future order intake and generate order intake for Clients Secure Communications, in consultation with Service Management
The review and improvement of service delivery processes and procedures
Maintaining and improving customer satisfaction through the timely delivery of appropriate Service ProposalsRequired skills/Experience

IT Service Management, for example IT Infrastructure Library (ITIL) Version 3 or 4 at the Foundation level
Project Management, for example Association for Project Management (APM) Project Fundamentals Qualification (PFQ), Project Management Institute (PMI) Certified Associate in Project Management (CAPM), or similar
Bid Management, for example Association of Proposal and Bid Management Professionals (APMP) and Shipley bid management techniques.
Forecasting future order intake and generate order intake for Airbus Secure Communications, in consultation with Service Management
The review and improvement of service delivery processes and procedures
Maintaining and improving customer satisfaction through the timely delivery of appropriate Service Proposals
Persuasive: the ability to influence internal and external stakeholders to achieve a business goal
Analytical: the ability to interpret and understand the impact of a customer's request
Communication: the ability to communicate with all types of internal and external stakeholders using a range of mediums, including verbal, electronic or presentations
Creative: the ability to create meaningful customer-focussed offers
Organised: the ability to plan and execute a project to deliver the required output
IT literate: including the ability to operate Microsoft Office, especially Excel, PowerPoint and Word
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