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1st / 2nd Line IT Support Technician / Analyst

Global Technology Solutions Ltd
Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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1st / 2nd Line IT Support Technician / Analyst
St Ives, Cambridgeshire - Onsite role.
Salary range £22K - £26K

We are looking for someone with at least two years' experience in providing IT support to businesses both virtually and hands on.

The successful applicant will have genuine enthusiasm and energy for all things IT related. They will be willing to embrace the challenge of supporting a number of small and medium sized businesses with very varied IT requirements, typically within 25 miles of St Ives, Cambridgeshire. As we work with a variety of people, good communication skills, both verbal and written are essential, as well as being able to work alone and as part of a team.

The role's main responsibilities:-
*Visiting customers to provide support, as well as installing and maintaining IT equipment.
*Hardware repairs in workshop of PCs, laptops and Macs
*Providing technical support via telephone and use of remote control software
*Investigating hardware, software and malware issues
*Maintaining accurate documentation
*Installing, configuring and management of networks
*Support of all current versions of MS Office including Office 365
*Management of email services on mobile devices and tablets

Desirable skills and experience:-
*Microsoft based desktop and server operating systems and software (A+ qualifications a bonus)
*Apple Mac experience
*Clean UK driving licence and appropriate car
*Working knowledge of networking and firewalls, Group Policy, Exchange Server, Active Directory
*Service desk software, RMM
*Minimum 2 years in industry
*Planning, verbal and written communication skills
*Wide knowledge of computing principles independent of vendor specific technology
*Practical knowledge of a range of hardware

On offer:
*20 days holiday + bank holidays
*Standard working hours Monday - Friday 8.30 - 5.00
*Potential to progress/develop to 2nd/3rd line support
*Onsite car parking & free refreshments
*Continuous training
*Pension Scheme enrolment

To be considered for the role, you must have the right to live and work in the UK. You will be situated within a 30 min commute of the business in St Ives.

If you have the outlined skill and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Agency in relation to this vacancy.
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