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Fundraising Assistant - Individual Giving

St John Ambulance
Closing date
7 Jul 2022

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Contract Type
Full Time
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Do you want to make a difference and be part of a vibrant organisation that has been helping save lives for more than a century? As one of the country's best-loved charities, St John Ambulance is playing a vital role in responding to the pandemic as well as 'everyday' health emergencies, training, supporting communities, and improving young people's lives.

This is an exciting opportunity to join the Individual Giving team providing significant administrative assistance. The role holder will ensure that administration and fulfilment is delivered in an efficient, correct and timely manner. Key duties include supporting and maintaining administrative systems and processes, internal and external stakeholder management, managing fundraising resources, supporting with projects and campaigns and updating our charities database.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working & TOIL, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You:

Undertaking office administration
Dealing with customer/ employee/ volunteer enquiries/ Experience of delivering excellent customer care/ Excellent interpersonal skills with ability to communicate effectively at all levels
Ability to use Microsoft applications at an intermediate level
Ability to prioritise and show attention to detail

About the Role:

Liaising with relevant stakeholders to ensure accurate recording of correspondence and donations and managing the recognition processes including writing and updating response handling briefs and communications
Managing the team's purchase order and invoicing process, maintaining the log and corresponding with internal and external stakeholders to ensure timely and accurate payment processing.
To support the project management of St John Ambulance campaigns at all stages, including briefing data, creative, production and fulfilment teams, drawing up schedules, managing the internal approval processes and performance monitoring
Recording and reporting relevant information on the charity's client management system (CRM)
Manage the directorate monthly welcome process with support of the Direct Marketing Exectuive or Officer, including data quality checking, liasing with printers, maintaining stationery stock levels and monitoring email journeys results to ensure timely thanking of new donors and fundraisers.

About Us:

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship.We believe passionately in equity, diversity and inclusion.

Interview Date: TBC

Application Review Date: 16/06/2022

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.
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