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Online Community Assistant

Alzheimer's Society
Closing date
7 Jul 2022

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Contract Type
Full Time
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Contract Type: PermanentLocation: Flexible across the UKSalary: £20,872 - £22,143 per annum (depending on skills and experience) + London Allowance £3,600 (if applicable)Working Hours: 35 per weekClosing Date: 30 June 2022Interview Date: TBC (via Zoom or Teams)Please note, the deadline for submitting applications for this vacancy is 23:59pm on the closing date.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.About Us:Who we areAlzheimer's Society are a vital source of support and a powerful force for change for everyone affected by dementia. We will not rest until people with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.What we doWe support people affected by dementia through some of the hardest and most frightening times, to improve their lives and help to avoid crisis.No matter whoever you are, whatever you're going through, you can turn to Alzheimer's Society/us for expert support through practical advice, emotional support, and guidance for the best next stepWe join forces with people affected by dementia, leading scientists and policy makers, amplifying voices to push for cutting edge breakthroughs and societal change that'll improve the lives of people affected by dementia, now and in the futureHow we do itWe're the friendly face of support, the warm voice at the end of the phone and the determined minds who will fight passionately for the cause of everyone affected by dementia.About the roleOur online community provides vital support for people affected by dementia. It's a safe space to ask questions, share experiences and get information and practical advice about dementia. It's a place where compassion and understanding are vital. It's open 24/7 and is free to access.You will support the effective operation, promotion and evaluation of our online community and work closely with the team. You'll help run the Dementia Talking Point (online community) service in a way that supports service users and minimises reputational risk to Alzheimer's Society.A key part of your role will be to support the service by handling email enquiries, moderating user content, handling safeguarding concerns, supporting volunteers, and keeping a watching brief on activity.You'll have the opportunity to lead on a project related to the operation, promotion, evaluation or development of the Dementia Talking Point service. You'll support other projects and areas of work to keep the service running smoothly, amplify the voices of our community, and demonstrate the value of the service.This role will give you the opportunity to join a supportive, dynamic, and committed team of volunteers and employees. Together, we work collaboratively to deliver a high quality digital service which supports thousands of people with dementia, carers and their families.About you - Experience in supporting or moderating online communities. - Ability to work independently, and able to handle a varied workload. - Be a confident decision maker, knowing when to handle an issue directly, when to wait, and when to escalate or collaborate with others. - Demonstrate your supportive and empathic nature, - Excellent communication skills, both written and verbal. - Able to adapt your communication style to meet the needs of the person or the task. - Experience in managing email enquiries, know how to prioritise queries, handle issues sensitively, and escalate when required. - Experience in working collaboratively as part of a team and ideally have experience in working closely with volunteers and other employees. - Good knowledge in digital communications i.e. Teams/Zoom etc. - Excellent attention to detail. - Ability to review your own work and seeking support if needed.You may have experience of the following: Online Community Assistant, Online Communities, Community Moderator, Community Manager, Online Community Manager, Communications, Digital Communications, Community Support Worker, Support Worker, Volunteer Coordinator, Volunteer Support, Charity, Charities, NFP, Not for Profit, Third Sector, etc.Ref: 133 849
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