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IT Support Specialist

React Recruitment Limited
Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Our prestigious Client is seeking an IT Support Specialist. The IT Support Specialist role is responsible for the coordination and support for IT related issues e.g. Level 1 and Level 2 service desk calls/activities, especially in the areas of desktop/laptop computers, network infrastructure, office automation applications, and end-user assistance for all assigned applications/processes supported by the Client. This position requires a high level of customer service and the ability to resolve problems in a logical, timely and efficient manner.

Salary: £24000 - £26000 pa + excellent benefits package

Location: Dartford

Hours: 37.5 pw - between 8am and 5pm e.g. 8am to 4pm / 9am to 5pm - rotating weeks

Benefits: 21 days leave in year 1, rising to 26 with service, free parking, 3% non-contractual bonus

Pension, health care and much more

IT Support Specialist Position Requirements:
  • Understanding of Windows Desktop Operating Systems (Windows 10)
  • Understanding of Microsoft Office Suite
  • Understanding of Office 365 for email and Teams.
  • Understanding of Desktop/Laptop computer hardware.
  • Basic understanding of Networking technologies
  • Strong Oral and Written communications skills
  • Strong technical acumen to quickly ascertain new technologies and techniques.
  • Ability to communicate effectively dealing with internal and external customers and vendors.
  • Ability to be in the office out of standard hours if required
  • Ability to travel to remote offices if required
  • Must be flexible to work over the 7.5 hour days when required.

IT Support Specialist Primary Position Responsibilities:
  • Provides overall support for IT related issues during normal business hours (8am to 4pm, 9am-5pm).
  • Installation and maintenance of personal computers, printers, and mobile devices support including iPhone.
  • General understanding of the configuration and management of the Co's network and Windows Server infrastructure.
  • Assist users in making more effective use of desktop systems and mobile devices while investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation.
  • Maintains individual technical expertise in the rapidly changing technology.
  • Performs special projects as deemed necessary by the IT team.
  • Look for innovative ideas / areas to help the Service Desk team become more efficient
  • Create and follow change control processes as required
  • Update internal Knowledge Base system

Education Requirements:

Good level of secondary education, ideally recognized industry certification(s), degree desirable
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