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Service Desk Manager

Employer
Robert Walters
Location
UK
Salary
Competitive
Closing date
30 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Service Desk Manager needed! 6-month contract/ £350 per day/ Manchester based (Hybrid working)

A global manufacturing and engineering company are currently recruiting for a Service Desk Manager to join the business. They are initially looking for a 6 month contractor but there is an option to make the role permanent for the right candidate. They are currently undertaking a multi-year project replacing a variety of legacy systems with a single system ERP System. This will need to be supported by a secure, robust, modern, fast and well-supported IT Infrastructure.

Service Desk Manager needed! 6-month contract/ £350 per day/ Manchester based (Hybrid working)

A global manufacturing and engineering company are currently recruiting for a Service Desk Manager to join the business. They are initially looking for a 6 month contractor but there is an option to make the role permanent for the right candidate. They are currently undertaking a multi-year project replacing a variety of legacy systems with a single system ERP System. This will need to be supported by a secure, robust, modern, fast and well-supported IT Infrastructure.

Job Role:

* Managing a team of 4 to ensure all contact for all IT related incidents and service requests* Ensure all support activities are logged, managed and maintained via the IT service management platform* Provide escalation & help to support team as and where needed. * Manage the New computer (Desktop &Laptop) builds and redeployment * Windows 10 support * Prioritise and manage workload to ensure the most effective support is provided to the business and customers* Ensure that all calls / tickets are Proactively monitored, error logging, fault tracking and problem management to ensure optimum service availability* Perform IT daily checks ensuring results are fully documented issues arising are logged, resolved or escalated where necessary

Skillset:

* Previous exposure to a busy service desk environment* Experience running a service desk. * Excellent management skills. * Excellent grasp of IT infrastructure and networking fundamentals (DNS, DHCP, TCP/IP)* Good working knowledge of Microsoft technologies (Office 365, Windows Server, AD, Exchange, Office)* Able to demonstrate excellent problem diagnosis and troubleshooting skills

If you are interested in the position, whether that be on a contract or permanent basis then please apply now or get in touch with
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