This job has expired

Service Desk Engineer

Employer
GCS Ltd
Location
UK
Salary
Competitive
Closing date
7 Jul 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
You need to sign in or create an account to save a job.
My client based in Trowbridge is currently seeking a service desk engineer to join them on a 6 month contract inside IR35. You will be primarily working on our busy service desk, answering queries via phone, email & instant message from our end users. As a service desk analyst, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work individually and as part of a team.

The person

You will have at least two years in a service desk role, with experience in working ticket queues, SLA, and be focused on customers experience. You can speak confidently to both technical and business users and translate customer requirements into solutions. You are keen to learn new skills and products with a genuine passion for technology.

Experience required:

Proven work experience on a Service desk
Hands on experience with service desk and remote-control software
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Experience with Office 365, Active directory, Windows 10, Apple product & HP laptops.
Basic networking skills (DHCP / DNS) - Routers, firewalls & Switches
Microsoft Licensing knowledge For immediate consideration please forward your most up o date CV.

GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert