Customer Account Specialist - 54905
Pay Rate: Up to £20.88/hr LTD rate (inside IR35). AWR rate increase applies after 12 weeks - rate will increase to £27.03/hr LTD.
Division: Marketing & Sales Operations
Contract Position based at: Here East, Stratford, London (hybrid working)
Customer Account Specialist - Account Development and Management
Lead billing & invoicing process across all European markets
Reconcile stage payment invoices as per T&C of customer contract
Support in resolving customer billing queries
Support migration of Billing System to SAP
Create new Product SKUs and Rate Plans as needed
Assist with transition to Bundled Bill
Ad-hoc assignments to support billing & late payment reconciliation
Manage and oversee customer onboarding process.
Creation of customer accounts including the provision of key information.
Support account activation.
Maintain live accounts on CRM application.
Undertake regular validation checks of live accounts to verify status.
Conduct account and driver authorizations for internal fleets.
Action customer account and vehicle deactivation as required.
Support customer account agreements and support hardware ordering process.
Essential Skills, Knowledge and Experience
Strong desire to represent the customer and deliver the best possible customer experience
Able to cross between technology and business topics with ease and understanding
Strong communication, facilitation, and project management skills
Ability to prioritize multiple tasks and handle deadlines
Self-starter capable of operating independently and adapting to dynamic needs
Detailed oriented, able to process and organize input from many sources
Desire to work in a start-up approach, in an organization focused on agile delivery
Ability to communicate sophisticated solution concepts in simple terms
Resourceful and quick learner
Strong analytical skills with the ability to communicate in a clear and concise manner
Prior experience leading billing and invoicing processes
Prior experience with CRM applications
Adept user of Microsoft Office, especially Microsoft Excel & Dynamics
Finance or Accounting background is advantageous
Familiarity with SAP is advantageous
** THIS POSITION IS CONFIRMED INSIDE IR35 **
To apply for this role please send your CV to (url removed).
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Contracts are those of an Employment Business