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Support Operations Expert

Employer
Huntress
Location
UK
Salary
Competitive
Closing date
11 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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A Global Social Media Company based in London is seeking a Support Operations Expert to join their team on a contract basis for 12 months.

This individual will directly support our users, provide delightful partner support experiences and help to reduce issues on our platform. Candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. Candidates should also be comfortable in ambiguity and flexible to frequent changes in a fast-moving environment.

The ideal candidate will speak Spanish or Portuguese

Duties:

Provide our users with a delightful, high touch and effective support experience
Respond to inbound partner inquiries about product features, insights, bugs, etc.
Troubleshoot complex issues and translate pain points to effectively resolve issues
Improve our support workflows around issue resolution and product insights
Spot trends in partner issues and communicate feedback to product team
Help build and maintain central knowledge base
Train new employees on current workflows, standard processes, and internal tools
Develop product and use case specialisation to improve quality of supportSkills and experience:

2+ years of experience in operations, account management or customer support
Experience using Excel and/or basic data & insights tools
Strong written and verbal communication skills
Strong attention to detail
Fluency in English in a business environment
Able to work non-traditional hours (outside of 9am-6pm) occasionally
Experience with APIs
Experience in the media industry
Proficiency in Spanish or Portuguese ideallyIf you feel you fit the above criteria, please apply today.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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