Application Support Team Leader
£42500 - £45000 basic + benefits
Arts, Entertainment & Recreation
London onsite/ hybrid (3 onsite, 2 home)
We have been retained as a trusted recruitment partner to one of the world's most prestigious museum groups. We are currently recruiting for an experienced Application Support Team Leader who will me joining the Museum at an exciting time during a major 5 years business and digital transformation.
The Application Support Team Lead will manage the Application Support Team which is responsible for IT application support activities including maintenance, administration, 2nd & 3rd line support, testing and QA. Work closely with the Service Desk to provide 2nd &3rd line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests. Work closely with internal stakeholders and 3rd parties to provide and improve ongoing support and to provide updates and feedback of ongoing support matters, development, and projects
Required Skills / Environment
Experience in a similar role managing an IT support team that is also responsible for project support and QA , previous experience in the hands on managing of application support teams in the past/
Experience of supporting CRM, ticketing systems and integrations with other systems
Excellent understanding of ITIL service management processes
Benefits: 28 days holiday + bank holidays, Bonus scheme, Enhanced Pension scheme (Aviva), Life Assurance, Free access to Museums and exhibitions, Health & Wellbeing options and more
This role may suit candidates, who hold the following job titles: Application Support Leader, Senior Application Support, IT Support Team Leader , IT Support Leader, IT Support Lead, Lead Application Support Engineer
Deerfoot IT is a leading specialist recruitment business for the IT industry. We will never send your CV anywhere without your full email authorisation and only after you have seen the full and complete details on this opportunity. Deerfoot IT: Est. 1997. REC member. ISO certified. Climate positive workforce. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy.