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Desktop Support Analyst

Hays Specialist Recruitment Limited
Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Desktop Support Analyst - £350pd inside IR35 - 3 month contractYour new companyThis is a major private equity, real assets and debt investor organisation with an office in Central London.Your new roleYou will:
  • End user support for all of the client's offices. Ensure that all tickets are logged and resolved in a timely and effective manner (according to SLAs).
  • Provide in person support where required
  • Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
  • Supporting AV systems and Telephony

What you'll need to succeedYou will have:
  • Experience supporting Windows 10 Environments
  • Excellent working knowledge of core Microsoft products; Word, Excel, PowerPoint, Outlook, Internet Explorer
  • Office 365 experience - User Account Management & Troubleshooting
  • Working knowledge of Windows Server, Microsoft Active Directory and its associated tools.
  • Experience supporting remote access systems including MFA, Citrix and Windows Terminal Servers and Meraki VPN connections.
  • Knowledge of Microsoft Azure
  • Knowledge of AV systems, such as Creston and Cisco
  • Knowledge of Endpoint Manger (Intune), SCCM, Auto Pilot

What you'll get in return
  • Exposure to a wide variety of systems and potential avenues for growth with them.
  • Access to a wider IT team mostly based in London, with great avenues for career progression available for the right candidate.
  • To be part of Pantheon at a transformational time for IT, with the foundations for Pantheon's long-term future being laid down, with lots of project and initiatives going on.
  • The opportunity to run your own mini projects and take ownership of key parts of our service.
  • Access to our online training platform and time set aside per week for you too upskill.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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