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Senior IT Service Continuity Manager

Department of Work & Pensions
Closing date
11 Jul 2022

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Technology & New Media
Contract Type
Full Time
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Senior IT Service Continuity Manager

ITIL certified?
Have a deep knowledge of and a proven track record in IT Service Continuity Management?
Could you thrive implementing, applying and governing ITSCM standards and procedures in the largest government department?
Interested in pay up to £63,653, 60% home working, a pension worth 27.9% of salary, flexible working hours and a great work-life balance?

DWP. Digital with Purpose.

We are looking for a Senior IT Service Continuity Manager join our community of experts in DWP Digital.

DWP is the UK's largest government department, supporting people into work and making payments worth over £195bn a year.

Our expert Digital teams are driving a once-in-a-generation transformation of DWP products and services. We're using the latest tech and tooling to maintain and modernise services that work for our users.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Continuity Manager, you'll lead the ITSCM team, set the standards, and grow our ITSCM capability. It's a one-off opportunity to make a lasting and far-reaching difference to the robustness of our services across DWP Digital.

Your team protects and sustains live service for millions of customers, ensuring the most vulnerable in society can access the systems they need.

You'll plan, prepare and test the recovery of IT services in the event of a disaster.

Your team will analyse and assess the impact of current issues affecting live service operation, and the consequential effects it may have on disaster recovery plans.

The team is responsible for reviewing the resilience status of the live service, associated risks and issues and planning resilience testing, as well as focussing on customer business objectives including quality, service excellence and customer satisfaction, with the aim of zero tolerance to production outages.

What skills, knowledge and experience will you need?

You have a proven track record in IT Service Continuity Management (ITSCM) and can demonstrate that you have worked in an ITSCM function where you have operated an assurance / risk based managed ITSCM process.

You can demonstrate that you have experience in implementing, applying and governing IT Service Continuity Management standards and procedures in a large complex environment.

You'll have a working knowledge of the main IT infrastructure and maintenance functions required of large, complex and highly integrated systems, including the principles of maintaining a large and complex IT estate and the associated risks.

You have ITIL certification (or equivalent) and can demonstrate Service Management Framework experience in the Service Operations function (Event, Incident, Problem, Change, Release, Capacity, ITSCM and CSI).

Details. Wages. Perks.

You'll join us in one of our brilliant digital hubs, in your choice of Blackpool, Manchester or Newcastle.

We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model, with around 60% home working.

In return for your skills, we offer competitive pay of up to £63,653.

You'll be eligible for a brilliant civil service pension with employer contributions worth over 27% of salary.

You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working, flexi hours and flexi days
Hybrid working: some time in a hub with the team, some time at home
Family-friendly policies
Time off for volunteering and charitable giving
Bring your authentic self to work with 'I Can Be Me in DWP'
Discounts and savings on shopping, fun days out and more
Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
Sports and social activities
Working in an award-winning environment and culture
Professional development, coaching, mentoring and career progression opportunities.

CLICK APPLY for more information and to start your application
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