Customer Insight Manager

CUSTOMER INSIGHT MANAGER£300-£400 PER DAY (OUTSIDE IR35)3 MONTH CONTRACTTRAVEL REMOTE//LONDON

Harnham is partnering with a leading travel brand that is looking for a Customer Insight Manager to join their customer experience team, where you will be supporting the business understand their customers better!

THE ROLE AND RESPONSIBILITIESAs a Customer Insight Manager will be tasked with the following:

• Lead the analysis of customer behaviour, the factors that affect customer satisfaction & opportunities to improve this.
• Segment & profile different customers & their customer journeys
• Collate internal & external data sources
• Report customer intelligence in a visualisation tool
• Work across both quantitative and qualitative datasets

YOUR SKILLS & EXPERIENCEA successful Customer Insight Manager will have the following:

• A background working with Market Research data
• Strong commercial acumen and strategic understanding of the impact of insight on commercial objectives
• Strong SQL & Excel skills
• Experience working with Tableau, PowerBi, Looker or other data visualisation tool
• Excellent stakeholder management skills

THE BENEFITSOnce placed a Customer Insight Manager can expect to receive between £300-£400 per day outside IR35 on an initial 3-month contract fully remote.

Please note that contractors will be required to have the right to work in the UK

HOW TO APPLYTo register your interest, please send your CV to Luke via the apply link on this page

Keywords: Research, Insights, Insight, Data, Analytics, Analysis, Analysts, Researcher