Our Client; a truly global leader in the manufacture of Specialist Vehicles and Survivability systems are experiencing substantial growth, which is being led by a healthy order book. It is now our pleasure to be supporting them with the recruitment of an enthusiastic and experienced Key Account Manager on a permanent basis. On offer to successful candidate is a negotiable basic salary along with a full benefits package, to include bonus scheme.
As the Key Account Manager (In-Service Vehicle Fleets) you shall serve as the sole focal point within the Support Services Team for all matters regarding the timely provision of service, support and general liaison and management of one or more nominated key clients.
The initial focus shall be a single client operating a fleet of over 300 specialist vehicles. The role requires you to become expert in the through life support requirements of the nominated client, become their trusted advisor.
Duties & Responsibilities (but not limited to):
Together with exemplary attention to detail, a thorough, conscientious "hands on" approach with the flexibility to adapt to changing requirements, the specific responsibilities include:
You will be acting as the key client's single point of contact for: technical assistance; contract liaison; warranty issues; retail maintenance, repair & upgrade requirements; etc.
Warranty resolution with the support of Approved Repairers.
Retail maintenance, repair and upgrade with the support of Approved Repairers.
Liaison with the Technical Services Manager regarding tasks beyond the capability of an Approved Repairer.
You have ultimate accountability for all warranty and retail tasks and other in-service project activities ensuring the most cost-effective, timely and efficient means of delivery.
Strong technical leadership with respect to product design investigation and change arising from client upgrade requests, warranty trends or latent design deficiencies.
Requirement capture and impact assessment of the client request, warranty trend or latent design deficiency.
Production of solution requirement technical documentation to inform stakeholders and guide design development and estimation activities.
You should be able to positively influence the delivery of the total client solution including as applicable but not limited to: the design solution; product configuration change management; modification instruction and material; associated Integrated Logistic Support (ILS) deliverables; in-service change implementation; etc., and ensuring all client needs and requirements are met.
Delivering commercial quotations with respect to service and support, to include: Vehicle Repairs, Training Tasks, Post-Design Service (PDS) fleet upgrades, etc.
Lead capture management, proposal development with support from the wider technical team, and negotiation of commercial and contractual items with the client.
Swiftly establishes and maintains an expert knowledge of the terms of all applicable contractual terms and conditions of the subject client(s) and supporting Approved Repairers.
Develops an intimate knowledge of the subject vehicle fleets and associated technical data and equipment.Knowledge & Experience (you will ideally possess):
You must demonstrate a detailed understanding of the component parts of a vehicle and related specialist systems.
Have demonstrated experience to build and maintain strong relationships with both staff, client and end users in addition to an enthusiasm to contribute to all areas of the company when required.
Is numerate and literate to a level adequate to deal with the demands of the role.
Have strong planning, organisational and administration skills.
Thrives on progressing multiple tasks at one time whilst maintaining exemplary client satisfaction.
Proactively assists clients identify their service, support requirements.
Has a flexible approach to work during busier times and when holiday cover is required.
Will work in accordance with ISO 9001 procedures and evolving JSS process.
You will be highly experienced in a relevant transport services and support role in the defence / military / security vehicle sector.
You will have expert knowledge of the nuances of dealing with defence / military / security clients.
Familiarity with military client processes and administration.
The ability to read and understand engineering drawings.
Proficient in the use of Microsoft office tools, as well as SAP.
Ideally fluent in French, albeit not essential.
Must be willing to travel in UK and internationally as required.Please Note: Due to the nature of the client and the role, all applicants must be eligible for Security Clearance. Applicants must be a British Passport holder or have previously held SC clearance.
This position offers a fantastic and rare opportunity to work for a leading well-established global Specialist Vehicle Manufacturer; so if interested and you have the relevant experience we'd like to hear from you?
To APPLY, please contact Jason Seed, Director at Forbes HR on (phone number removed) or email your C.V. to me for review.
Forbes HR (part of the Millbank Holdings Group) are an equal opportunities employer and welcome applications from all suitably qualified persons. Millbank operates as an Employment Agency and Business