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IT Helpdesk - Hybrid - York

Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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IT Customer Service desk

Working hours: Monday - Friday 35 hours per week Shift length 8 hours covering between 06.00-19.00 (on a rota basis)

Full time office hours required initially for training and first 2 months, moving to mix of working from the office and home.

£10.83ph - 6 Month contract

Adecco UK are currently recruiting for an exciting opportunity to work with one of our Globally known company in your local area.

Do you have a passion for Customer Service, technology and want to start a career in IT?

This is an exciting IT Support role that comes with full training and progression for the right candidate! The role includes answering contacts from internal colleagues and remotely performing fixes and tasks for a wide range of IT related issues and requests. There will be an opportunity to grow and develop your skills through additional responsibilities with the potential to secure permanency.

The Role:

Our client is committed to providing a first-class service. They think, talk and act "customer", not tickets - You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat or self-service channels, by remotely providing support and connecting to devices where appropriate to apply known fixes.

The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution.

This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistency are key skills that you will need to demonstrate in this role.

You don't need bags of experience as full training and support will be given on all aspects of the role. A technical background is not essential however an understanding or knowledge of ITIL, Microsoft tools, business/office/home IT environments and IOS/Android is desirable.

Skills & Knowledge:

Excellent customer service

Communication skills (both verbal and written) essential

Have a genuine interest in working in the IT sector

Technical knowledge desirable,

Attention to detail and accuracy essential

Appetite to learn and problem solve

Reliability is key

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
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