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Insight Manager

St John Ambulance
Closing date
12 Jul 2022

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Contract Type
Full Time
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Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country's best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people's lives.

Our Insight and Impact team lead the development and delivery of research, insight and evaluation enabling St John to make strategic, evidence-based decisions to maximise our impact. They are responsible for developing and managing St John's understanding of our key audiences, their needs, and how well we are addressing them.

This is an exciting time to join St John as Insight Manager, as we embark on developing and implementing a needs-driven, outcomes focussed strategy to maximise our impact over the next ten years, ensuring we reach the communities that need first aid the most. This is a critical role; the successful candidate will lead on supporting and enabling the development and use of insight to inform strategy development and implementation. Using your expertise in primary and secondary research, you will work closely with senior stakeholders across the organisation to lead on the design and delivery of actionable insight.

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

About You:

Minimum of 3 years of insight experience
Expertise in primary quantitative and qualitative research, secondary analysis and synthesis of a wide range of research and data to develop insight
Project management of both in-house and external agency delivery of research and insight
Effective stakeholder management at a variety of levels up to executive leadership, influencing and managing change

About the Role:

Lead the identification and prioritisation of focus areas for audience insight, in alignment with strategic priorities for programme and service innovation and improvement, fundraising and engagement
Lead the design and delivery of actionable insight which enhances St John's understanding of its key audiences, their needs and the context in which we interact with them
Work closely with the Head of Insight & Impact, Impact and Data Leads to build, improve and drive use of insight in our strategic decision making
Carry out research and analytical work to support the needs of the organisation

About Us:

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes).

This is a fantastic opportunity to join a team of over 1,700 employees and over 30,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

Application review date: 04/07/2022
Interview date: 11/07/2022

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women's groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only.
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