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Technical Account Manager

Employer
Checkmarx
Location
UK
Salary
Competitive
Closing date
23 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Checkmarx is searching for a talented and experienced Technical Account Manager (TAM) to join an existing team leading activities with our strategic accounts and prospects in Europe.

The TAM will work under the wider Customer Success Organisation, focusing on some of Checkmarx's largest and most complex customers. Our TAMs are responsible for driving the customer adoption of Checkmarx products and advocating for their customers within Checkmarx.

As a TAM you will be working very closely with your customers, building a strong technical working relationship. With this foundation the TAM will plan, lead and manage the overall success of a customer's implementation. Solving customer challenges with technical solutions.

The Ideal Candidate

Being a TAM requires a blend of multiple skills, we are looking for a candidate who can lean on strengths from multiple disciplines to ultimately achieve success for themselves and their customers. Some examples of the skills we are looking for are:-

-Technical Expertise
  • Application security testing
  • Secure) Development knowledge
  • Programming language knowledge (at least 1)

-Communication
  • Confident written /spoken English (knowing a European foreign language is huge bonus!)
  • Previous experience in customer facing roles (especially large organisations)
  • Confident working within a multi-cultural organisation

-General
  • Experience in managing large/complex projects
  • Excellent organisation skills
  • Expert in time management and self motivation
  • Comfortable working independently but also as part of a team distributed across Europe
  • Willing to travel to customer site (COVID restrictions permitting)


Responsibilities
  • Lead and manage the deployment and adoption of Checkmarx products by strategic customers in Europe
  • Be responsible for technically managing multiple strategic accounts (in email, telephone calls and on-site visits) and ensure their satisfaction
  • Understand and formalize customer requests, needs, requirements and escalations
  • Work closely with Product management, R&D, technical support teams and professional services. Coordinate and be responsible for successful on-time delivery
  • Maintain a broad knowledge base across all Checkmarx products and services
  • Introduce and demo new products and features
  • Make recommendations for solution implementations based on customer's technical requirements
  • Become a customer champion within Checkmarx and a trusted adviser to the customer
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