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1st/2nd Line IT Service Desk Analyst

Swindale Parks Recruitment
Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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1st/2nd Line IT Service Desk Analysts - Birmingham 2022 Commonwealth Games

£150 per day 1st Liine; £200 per day 2nd Line

(Fixed Term Contract to 12th August 2022)

Birmingham City Centre

We are currently looking for proven IT Service Desk Analysts to work alongside other team members, providing IT services to a prestigious event, the 2022 Commonwealth Games. Initially based at Brindley Place, Birmingham, as the event progresses, you may transition into Venue Support Teams or Venue Service Desk Support.

You will help to support the deployed IT solutions. All solutions are Microsoft based with M365, Azure and SaaS software solutions. You will also be required to help support and deploy the end user equipment (PC's, peripherals and desktop printers) for a broad range of client stakeholder groups.

The successful candidates must undergo security clearance unless the candidate already has security clearance. The role is for a fixed term contract, to 16th August.

Required Experience

Ideally been employed in an engineer/desktop support role for 3+ years

Providing user provisioning / onboarding

Microsoft 365, Teams, One Drive

M365 - Endpoint Manager/InTune

Service Now or similar enterprise ITSM experience


Deployment (PC, tablet, peripherals, printers etc.)

Able to work independently for routine activities and know when to escalate

Able to communicate with customers, suppliers and 3rd parties

Can plan, schedule and monitor own work and works as part of a team

To apply for this role please send your CV via this job portal along with an indication of your salary requirements.
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