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2nd Line Desktop Support Engineer

Advantage Resourcing
Closing date
10 Jul 2022

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Technology & New Media
Contract Type
Full Time
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2nd Line Desktop Support Engineer

6 Months

Site Based - Ampthill (Between Luton - Bedford)

£19.00 PAYE - £29.00 Umbrella

**Must be eligable to gain SC Clearance**

Advantage Resourcing are working in partnership with one the world's leading Defence Manufacturers. We are looking for an experienced 2nd Line Desktop Support Engineer to come on board and join this fantastic team.

What you will be doing:

Provide day-to-day delivery of technical support for end-users of client applications, VOIP telephones, smartphones, tablets, printers and computer hardware
Resolve incidents & requests using Service Central whilst adhering to agreed SLAs where possible
Assist with maintaining the asset tracking system when required
Participate in project work as required such as software and hardware refresh programmes
Deploy, maintain and support iOS devices
Write, update and maintain written processes and procedures
Travel to support other sites within the UK where required

What we are looking for in you:

Previous technical support experience
Ability to demonstrate a customer first mentality
In depth knowledge and experience of various Microsoft operating systems is essential
Detailed knowledge of supporting the Microsoft Office suite
Self-starter with willingness to learn from colleagues
Experience of basic Active Directory administration
Proven troubleshooting skills via phone, chat or remote desktop
Must be a good team player and able to use own initiative
Must have good problem determination and communication skills
Dynamic and flexible "can-do" attitude

If you match the above criteria, please apply directly or call or email Lindsay on (phone number removed) for further details quoting Ref 65282

We recognise and actively promote the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. Discrimination on any of these grounds is expressly forbidden. We therefore welcome applications from all sections of the community
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