To assist in the operation of the store to achieve sales targets and profitability through driving KPIs and the delivery of excellent customer service, and to be a valuable part of a successful retail teamThe role
Explore customer needs thoroughly, and approach customers to offer assistance
Understand visual perception and basic visual defects
Understand the different types of hearing loss and the impact of it
Analyse prescriptions accurately, and dispense single vision, multifocal and high index lenses accordingly
Ensure spectacle collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately if possible
Book and change customer appointments on the in-store computer systems
Operate the till effectively and accurately
Understand and apply NHS practices and procedures
Achieve excellent Maze scores through positive customer responses
Ensure customer needs are met at every opportunity
Provide confident and effective frame selection and styling choices
Provide professional collections that create a positive lasting impression
Carry out all basic till transactions and customer paperwork correctly
Understand and follow NHS guidelines at all times
Effectively inform customers about all Specsavers products and offers
Effectively deal with customer concerns and queries including in relation to multifocal lenses and hearing devices
To accurately describe the term presbyopia and describe the different ways it can be treated
Resolve any visual problems that customers have with new glasses
Carry out basic maintenance checks for hearing devices
Deliver complex dispensing and advanced problem solving
Actively demonstrate a number of ways to help control costs in your store
Meet and exceed all personal and team goals
Be an ambassador for the Specsavers brand at all timesThe individual
Essential skills include:
Desirable skills include
- Experience of operating in the retail sector
- A high standard of spoken and written English
- A high level of interpersonal skills with the ability to build working relationships with a wide range of people
- Effective communication skills, both written and verbal
- Strong customer service focus
- Organisation skills
Knowledge of optical/audiology operations and productsBehaviours
CARE FOR EACH OTHER
We respect, support and care for each other to be the best we can be.
WORK AS ONE TEAM
We do the right thing for our customers, for each other and for everyone.
KEEP IT SIMPLE, GET IT DONE
We focus on getting the job done and making a difference.
ALWAYS IMPROVE THINGS
We use everyday small improvements to drive the business forward.
TREAT MONEY WISELY
We keep an eye on spend and make smart, sensible and sustainable choices.
DO THE RIGHT THING
We encourage and help each other to achieve our goals.
Job Types: Full-time, Permanent
Salary: £6.83-£9.50 per hour