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Account Manager - £40k per annum - Fleet Management

The Workplace Consultancy
Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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My client is a nationwide fleet management company looking for an Account Manager to join their team.

The main purpose of the role is to be accountable for the overall retention, management and service delivery of a portfolio of new and existing contracts. To maximise levels of client satisfaction and contract revenues through proactive operational and strategic relationship management. To manage, support and monitor a team of account management staff in ensuring client service levels are consistently at the highest possible.

  • To manage and control the day-to-day service delivery attributable to a portfolio of outsourced fleet management and leasing contracts
  • To provide support and advise the account management team in delivering the services to the client base
  • To cultivate multiple relationships within client organisations with decision makers and influencers at senior, board level through to the driver leve
  • To manage the production and delivery of comprehensive fleet management reports and contract performance data and review meetings to the client base
  • To identify, evaluate and implement opportunities for service delivery improvements into the client base
  • To forecast, monitor, evaluate and report on performance and management of each contract within the portfolio and provide regular updates to the Director of Client Management
  • To be accountable along with the Business Development team and Support Services Team and wider departments where required in forming the on boarding team when implementing new contract wins into the client portfolio
  • To monitor the performance and potential of your Account Management team and provide the direction, training and motivation necessary to secure their optimum commitment, competency and maximum efficiency, making sure they adopt and uphold the Company's Values, Mission and Givens

  • Strong stakeholder management experience and proven ability to communicate, negotiate, present and influence at the all levels up to and including Executive Board
  • Ability to deliver high levels of customer service and client satisfaction whilst managing client expectation. Earns trust and maintains confidences
  • Significant proven Client Management experience within the sector or related industry
  • Proven experience of leading, coaching and inspiring Client facing teams fostering a culture of high performance
  • Experience of working with client contact systems and database
  • Strong data and analytical skills with complementary ability to transform data into actionable insights
  • Highly proficient in MS Office
  • Full Clean Driving Licence

Start Date: ASAP
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