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Desktop Support Engineer

Employer
Resource Solutions
Location
UK
Salary
Competitive
Closing date
30 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Job Purpose Statement:

Providing 2nd line technical support and advice function for both internal Threadneedle users and external business partners, across all of Threadneedle's platforms and services. To deliver a robust and responsive service with strong technical expertise gained within a 2nd line support team.

Role Responsibilities:


Ensuring timely resolution of incidents and requests.Take ownership of issues and any escalation ensuring prompt resolution and follow-up to prevent recurrence
• Ensure appropriate tracking and management of non-standard project requests
• Ensuring strong collaborative working with the other service delivery teams, especially the service Desk and Wintel teams to provide the business with an all-encompassing level of support and service.

Participate in a rota system to provide cover between 07:00 and 1800 Monday to Friday (as appropriate).


Participate in an on call rota to provide 24x7 support


Overtime as required, e.g. power down, desk moves, out of hours fixes for production environment.
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