Job Title: Estates Manager
CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year.
CBRE offers a range of integrated services, including facilities; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services; development services and transaction and project management.
Our Advisory and Transactions division are looking to recruit an enthusiastic Estates Manager to manage the UK & Ireland portfolio for a high-profile banking client, working closely alongside the rest of the team including data, finance, transaction management and facility management colleagues.
Key responsibilities will include:
Routine liaison with client's stakeholders including FM, Operational Team, solicitors, tenants, landlord & third parties.
Manage Landlord and tenant relationships and deal with any issues.
Ensure all instructions relating to client property closures are promptly communicated, all parties are informed and all necessary actions taken within agreed timescales.
Process consent applications for alterations, assignments, change of use and under lettings whether acting for landlord or tenant.
Property inspections to ensure landlord, tenant and building compliance, advise on opportunities and engage with the managers.
Ensure head rent, service charge and ad hoc payments are properly authorised.
Review and challenge landlord's service charge budgets and reconciliations.
Maximise sub-tenant re charges.
Ensure sub-tenant arrears are minimised and queries addressed in conjunction with client accounting teams.
Negotiation and completion of small lettings/reviews/renewals.
Complete CPSEs and support with transactions.
Manage third party suppliers to ensure meet service delivery expectations.
Pro-actively seek out cross selling opportunities.
Instruction as appropriate of other professional colleagues within CBRE offices in relation to planning, building consultancy etc
Ensure client approvals and recommendations are properly submitted.
Develop and solidify client relationships ensuring high satisfaction.
Making sure service delivery is compliant to agreed procedures, SLAs and KPIs
Identify areas for enhancing knowledge and technical skills that would benefit either individuals or the whole team.
Identify opportunities to drive efficiencies for CBRE.
Ensure EM Playbook is regularly reviewed and is up to date.
Support with projects.Requirements:
Experience in commercial estates management ideally acting for occupiers
Experience in the use of Horizon or any other property database
Attention to detail
Good organisational skills
Client orientated, capable to adapt to a changing and demanding environment
Ability to work under time pressure and to meet deadlines while managing conflicting priorities
Strong communication skills
Very responsive to emails/enquiriesEQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age