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IT Engineer

Venn Group
Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Temporary IT Engineer£160-£180 per day (via an umbrella company)To provide excellent IT Support and customer service, working with the Regional IT Manager to support the IT systems at the school.ROLES AND RESPONSIBILITIES· Provide high-quality technical support and advice to the school· Identify, resolve and/or document workarounds for IT problems· Provide a high level of customer service to all end users (student, staff and parents)· Deploy, manage and support of PCs, Laptops, Chromebooks, Printers and other devices and equipment such as visualisers and Touchscreen TVs· Closely work with the Regional IT Manager, and central IT Team, under their direction to support the infrastructure elements such as physical & virtual servers, backups and networking devices ensuring that availability and security of the network, data and applications· Assist the Regional IT Manager and central IT Team, under their direction, to test and install new software, ensuring licensing compliance· Ensure that all incidents and requests for the school are logged appropriately on the IT Helpdesk System· Ensure that incidents and requests for the school are resolved within the target resolution time and are documented within the IT Helpdesk system· Monitor progress of all incidents and requests for the school against service level targets and respond promptly to staff requests for updates or resolution as appropriate· Ensure that junior members of the IT Team are responding to the tickets against the Service Level targets· Set up and maintain user and e-mail accounts, ensuring that new staff and students receive credentials in a timely fashion· Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors, touchscreen TVs and ensure that this hardware is tested and prepared for use when required· Implementation, deployment and continual management and development of the school 1:1 Chromebook solution.· Ensure inventories for IT hardware and software are maintained and kept up to date· Be familiar with and provide support for the school's CCTV, telephone system, door access control and other systems used by the school· Assist with training sessions for all staff on systems they use. This includes Interactive whiteboards/screens, Office 365, CCTV, telephone system and other technology used by the school· Create and update user guides for hardware and software· Administer the school's web filtering system, classroom management and E-Safety systems in line with the Trust's online safety policy and to block and allow websites as needed to support teaching and learning· Assist the E-Safety Lead with monitoring student use of IT and taking action as required· Using monitoring tools in place, monitor user activity on the network and report any issues to the Business Service Lead: ICT and other appropriate staff. E.g. DSL· Support the Data Protection Lead with any IT related data protection issues· Assist with setting up IT equipment (Audio and Visual)
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