Reports to: Head of Operations
Location: Hybrid - Office (Newmarket) & Remote
Hours: 32hrs - 4day working week (no salary sacrifice)
Who we are and what is important to us:
Wonde is an innovative and fast-growing, ed-tech (education technology) scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.
2 years ago Wonde launched its Evouchers platform, to date we have distributed vouchers to over 1 million families and partnered with over 13,000 schools and 40+ local authorities to provide support to those who need it most. Vouchers can be used for food, clothes, energy, white goods and more. In April 2021 we became a Crown Commercial Service (CCS) Framework supplier, we're proud to be making a difference and will continue to proactively partner with public sector organisations to support new and existing initiatives.
As Wonde continues to scale we're looking to appoint an Account Manager to join our newly formed Evouchers division. This is an exciting time to consider joining Wonde as this opportunity will play a pivotal role in shaping the team.
As our Account Manager, you will nurture and build relationships with key organisations such as local authorities, large groups and high street retail brands. You'll have the opportunity to communicate with a diverse range of customers and support new projects from conception to delivery.
With the E-vouchers division rapidly evolving you'll have large opportunity to swiftly make your mark and extend your remit. You'll join a close-knit team that will support you in all that you do, celebrating every individual and team success.
What you'll be doing:
Build and nurture key relationships through top class customer service
Acts as first point of contact for any account queries
Deliver demonstrations of the Evouchers platform to key stakeholders
Understand stakeholder needs and provide support that results in their success with Wonde
Manage and deliver pipeline projects from conception to execution
Research new and innovative ways of working and implement processes accordingly
Research and develop new tools and technology to support the success of the division
Research and network with public sector organisations and individuals to support portfolio growth
Create, prepare and deliver reports on status of key projects and opportunities
Deliver support via email, video call and telephone
Provide advice and guidance to colleagues within Wonde to support wider business objectives in areas of expertise
Collaborate with wider teams to further define and expand the scope of existing opportunitiesRequirements
What we're hoping you'll bring:
Previous experience in a account manager role
Natural capabilities to communicate with a diverse range of stakeholders
The desire to learn and take on new challenges
Natural in identifying and approaching new ideas
Ability to prioritise workflow and ensure deadlines are met
Excellent communication skills, both written and oral with a high degree of attention to detail
Good attitude towards individual and team successBenefits
What you'll get:
Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.
We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be.
We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
4-day working week
Flexible working schedule/work from home opportunities
Onsite gym and well-being (quiet room) facilities
Unlimited buying and selling holiday scheme
Additional holiday for length of service
Annual allowance for volunteering days
Monthly lunch club (on us)
Comprehensive wellness programmes (think meditation retreats and continuous access to wellbeing apps/initiatives)
Enhanced maternity, paternity and adoption benefits
Electric car scheme
Cycle to Work Scheme
Eye examination scheme
Financial contribution to the set up of work from home environments
Use of new and leading technology in the form of apple products
Frequent company-funded social events
Office closure between Christmas & New Year
Access to continuous learning and development opportunities
Comprehensive employee referral scheme
Casual Dress CodeIn addition to the above, you'll have access to our 'take your pick' benefits scheme which is tailored specifically to you