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Specialist Account Manager - Collections

ACS Recruitment
Closing date
10 Jul 2022

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Contract Type
Full Time
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Specialist Account Manager - Collections


Hours: Monday to Friday 37.5 hours per week

Salary £24k plus monthly and annual bonus - OTE £29k

Our Kettering based client is recruiting a Specialist Account Manager to be responsible for providing collection support and monitoring to the Assistant General Manager for the Revolving Account, Lease, and Franchise Finance portfolios. You will also be the primary advocate for the National Sales Manager of the Diagnostic Division and also the Asset Manager of the tools group.

You will work closely with the Assistant General Manager and the General manager to review the equity positions of the Franchise network and discuss plans to minimise losses with the management teams, and will be responsible for providing the Assistant General Manager with weekly, monthly and quarterly loss projections for the portfolio, as well as providing reporting to the management teams as it relates to the recovery performance of the portfolio.

This role reports directly into the Assistant General Manager, and will support them with implementing and documenting new / amended processes across the team as a result of required regulatory / process improvement changes.

Duties and Responsibilities:

Manage the receivable/Control losses

Work directly with franchisees and Field Management to control delinquency and net losses to corporate objectives to include debtor-direct calling
Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action
Report and track net losses/delinquency to management
Develop strong business relationships with sales management and the regional franchise sales force so as to meet delinquency control and loss objectives
Answer field and customer questions concerning the credit program and account status
Work all Skip accounts to resolution
Recommend legal action to management and carry out all necessary court follow up action
Submission of accounts to management for write-off as necessary, adhering to corporate policy
Ensure collection and repossession procedures adhere to corporate policy
Determine and negotiate partial and extended paymentsPlanning

Analysis of the business portfolios in your control.
Formulating monthly action plans to achieve corporation goals.
Developing presentations for meetings
Market analysis to target deficiencies in both the sales and control arenas
Continually look for RCI opportunities and identify areas for personal development
The role may require the incumbent to perform any other duties to ensure the efficient running of their department or areaThe successful candidate will have the following skills, experience and qualifications:-

A degree level education (finance related is preferable) or 2-4 years of directly related 'collections' experience in a Financial Services environment.
A professional telephone manner
Excellent computer skills and knowledge including Microsoft Office
Strong written and verbal communication skills
Outgoing, positive attitude and strong interpersonal skills
Able to demonstrate strong ability to work independently
Has excellent organizational skills and the ability to manage multiple tasks
On offer is a competitive salary of £24k plus the opportunity to earn bonuses of £300 per month, plus an annual bonus of 7.5%. If you feel this could be you, please apply directly here, or call Kim on (phone number removed) to discuss further
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