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Senior Account Manager

Chrysalis People Solutions
Closing date
10 Jul 2022

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Contract Type
Full Time
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Are you an experienced and passionate Senior Account Manager keen to work in a dynamic, innovative and fast paced marketing agency environment? Do you strive to deliver excellent customer service and build solid, long-lasting relationships with your clients? Maybe you're keen to become part of a business striving to help some truly amazing organisations create extraordinary digital experiences? If so, look no further as this could be the perfect opportunity for you!

Our client, a leading Digital Transformation Marketing Agency based in Chester, have a fantastic opportunity for a driven Senior Account Manager to join their friendly and ambitious team. As Senior Account Manager, you will be responsible for managing the relationship of several key accounts, you will work very closely with the delivery team to ensure you maintain high levels of service quality, customer retention and growth whilst maximising services and revenue. You will have previous proven key account management experience within an agency environment.

With the offices in a converted barn only a short distance from Chester city-centre, you will be surrounded by a cluster of little villages. There is an onsite café open daily and also recently opened is a Wellness Suite, where you can book massages and manicures. On offer for the successful Senior Account Manager is a competitive salary and commission structure, along with a hybrid/flexible working model and a 4-day working week (but you still get paid for 5!!), helping you perfect that work/life balance.

This is an exciting and rewarding role and as such, we are looking for someone who not only meets the personal requirements but also matches our clients company values - they are a fun and friendly agency, ambitious to innovate and grow further. If that sounds like you, you'll be a great fit!

Key Responsibilities:

* Working with the Head of Client Services to manage a portfolio of accounts, and working with the relevant Prodo delivery teams to maintain and grow client happiness

* Maintain and build client relationships through regular contact and attendance of client meetings

* Prepare client proposal documents and respond to formal invitations to tender opportunities to contribute towards team sales targets

* Manage client budgets and ROI forecasts including provision of full rationales behind all recommendations across Inbound marketing.

* Working with clients to direct them on the best practices to target their business goals

* Checking, sending and analysing monthly reports with the client

* Ensuring that account work is carried out in all services that the client is contracted for

* Creating contracts & contract renewals

Essential Skills:

* 2 years' previous proven key account management experience in an agency

* Excellent interpersonal skills, to work and interface with individuals of various levels and backgrounds

* Excellent understanding of Inbound marketing across SEO, PPC, social media and email marketing (Hubspot certified desirable)

* A good technical understanding of website build methods

* Experience of using WordPress, Magento and Umbraco CMS

* Strong communication skills including high-level presentation and writing skills

* Ability to make sound and logical decisions and choose appropriate courses of action based on the parameters of the situation

* A passion for digital and an ability to communicate and enthuse others with that passion

* Ability to acquire new business through interaction with existing and potential customers

* Ability to handle the pressure of a fast-paced environment which may include dealing with difficult customers and balancing competing priorities

* Excellent organisational skills

* Ability to travel to maintain contact with present and potential customers, attend sales and administrative meetings and training

* Good knowledge of word processing, presentation and spreadsheet software

* Ability to initiate action and make decisions when required

* Ability to deal with situations of a dynamic nature; to modify plans, actions and decisions in light of changing situation and circumstances

Key Benefits:

* Competitive salary and commission (OTE £34,000 - £45,000)

* 4 day working week

* Flexible remote working

* Private Healthcare cover

* 23 days holiday + bank holidays

* Clarity breaks away from your weekly schedule to focus on training, wellbeing and personal development

* Free parking on site
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