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2 X IT Support - Nights - T2P

Employer
Elite Recruitment Solutions
Location
UK
Salary
Competitive
Closing date
10 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Do you have an IT qualification or keen interest in IT?

We have Night work for two budding IT enthusiasts with great customer service skills. Paying £10.76 per hour and a chance of a permanent contract

Working on behalf of a major Global client, you will be offering support to their Australian/American customers regarding their mobile phones/laptops/tablets and etc. Queries may be regarding the Sim, top up service, account details or general questions regarding IT equipment.

You will be speaking to the customers, over the telephone and entering the information onto the database and finding out the information to relay to the customer. If it is really technical then calls are passed to 2nd line support.

2 sets of shifts currently to provide full cover 6PM -6AM, 9pm-9am and some weekends covering day shifts from 8:30am-4pm The call centre is open 7 days a week, 365 days per annum so you work will be on a shift basis and will be including some weekends and Bank Holidays.

This is a temporary opportunity with the strong possibility it may become permanent contract for the right candidate.

For this position you will have:

A good understanding of IT and ideally worked on 1st line support for PC's, Laptops, Tablets or mobile phones.
Excellent customer service experience ideally call centre background
Excellent data entry skills
Thrive on sorting out issues and giving customers an exemplary service
A keen interest in technology
This is a great opportunity for someone with a strong customer service background and real passion for IT. Send your CV Today
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