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Account Manager - Data Centre Solutions - Farnborough

Closing date
10 Jul 2022

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Contract Type
Full Time
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Job Title: Account Manager
Location: Farnborough, United Kingdom
Responsible for: Critical Environment Operations

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

Purpose of role
The primary purpose of Account Manager is to deliver 24/7/(Apply online only)% reliability and availability of critical equipment required to sustain the critical environment across the Data Centre portfolio.

Manage and develop a professional relationship with client representatives at the data centre to create a positive customer experience.
Provision of leadership and guidance, advice, coaching and direct support, where required to
Supplier employees at the data centre, including training, assessment, recognition/reward and appraisal system.
To motivate and develop the Supplier team at the data centre and to ensure that the culture and standards are consistent with the culture and standards established by Supplier.
To audit and monitor the team's efficiency and to develop efficiencies and innovations that benefit the client and Supplier.
Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client representatives. Ensuring contractually agreed SLA's and KPI's within the Scope of Works (SOW) are met and necessary record retention demonstrating adherence.
Plan and schedule all maintenance subcontractors works and repairs. Ensure all accounts and documentation associated with these subcontractors are current and up to date.
Ensure all subcontractors deliver a quality and competent service and that all contractual obligations are met.
Manage other tasks as directed by the senior management team.

Reporting directly to the Area General Manager
Accountability to the Supplier's functional heads, as appropriate.
Maintains close working relationships with key client representatives.
Manages direct reports.
Responsible for all sub-contractors managed by Supplier.
Financial responsibility for the full budget and financial management on behalf of Supplier.
Person Specification

Excellent general education is essential, ideally to degree standard in electrical, mechanical or IT or equivalent experience.Training

Must be able to demonstrate a career showing continuous personal development ideally with experience in data centre management or equivalent experience.
Finance with exposure to invoicing, budgets and general business accounts.
Experience (Essential)

Managerial experience within a critical environment.
Must understand all the associated safety code related requirements relative to providing the service Experience with Health & Safety Risk Assessments and Control Measures.
Experience of maintaining critical & temperature control conditioned environments.
Detailed understanding and experience of the electrical and mechanical systems used in a data centre environment, including: Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Air handling units, chilled water systems, Fire Alarm systems, and Fire Suppression systems (pre-action sprinklers).
Familiarity with ISO audit processes and documentation.
Practical experience must include recruitment and line management/supervisory experience.
The development and review of teams, appraisal, and the application of effective people
management practice.
Experience with project management principles.

Excellent verbal, written and interpersonal communication skills, with the ability to communicate intelligently and effectively with Apple, Supplier employees and subcontractors.
Numerate and computer literate. Intermediate to advanced software skills - MS Office (Excel, and Word), Keynote, Visio and Microsoft Project. Must be able to use Apple technology.


Will be required to travel on occasions to support operational delivery and participate in training and business review. Some overnight stays may be required.
Must be willing to be flexible in their working patterns as needed to support requirements
dictated by the rhythm of the business.


We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age
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