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Account Manager, Operations - Global travel brand

Creative Personnel
Closing date
10 Jul 2022

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Contract Type
Full Time
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Leading global marketing and media services network with billings in excess of £23billion worldwide. The network consists of 97 offices in 67 countries throughout the USA, Latin America, Europe, Middle East, and Asia Pacific; each dedicated to forging competitive marketing advantage for businesses and their brands.


We invest heavily in staff development - training is extensive from the most junior level with mock pitches, cross-media training, and learning modules in conjunction with the internal group University.


"Global travel agency" operations manager - this role will sit as a hybrid role where responsibility extends beyond agency remit and into client tasks. A great opportunity for a strong Account Manager to get deeper into a client's organization and to take ownership of tasks; from campaign activation tasks to reporting and finance.


An opportunity to work across one of the world's biggest travel brands.
This media-planning position will offer the selected candidate an opportunity to grow their knowledge of international media landscapes and develop expertise in global media planning and strategic consultancy. It is the perfect opportunity for an ambitious Account Director looking for an integrated client / agency role and where the right candidate will have ownership of projects and the capacity to be involved in proactive asks and forward thinking.


Positive, enthusiastic with a can-do attitude
Inquisitive and happy to question the status quo
Open and consultative approach with colleagues and clients
A team player who is interested in and excited to learn more about the world of global media and the travel industry
Comfortable with the use of Excel spreadsheets and powerpoint (advance user is a plus but not a prerequisite)

Ability to communicate succinctly in all directions
Calm approach to managing urgent deadlines
Enthusiasm and interest to go beyond the task - to find the insight in the data, or to identify a time-saver in a current process
A desire to learn and to be involved in numerous workstreams
Proactive nature with strong self-motivation


Build a strong knowledgebase and understanding of the client's business, functions, workstreams & processes
Support in client meetings on all things operations: timelines/processes etc
Support across cross channel plan governance - across all channels inc. YT / FB / Social
Manage campaign approvals - ensuring (url removed) stakeholders are clear of what's required and when
Provide organized timelines for all projects and campaigns which cover client side and agency tasks
Provide production delivery support
Support trafficking process and build in efficiencies
Own MAP - our plan reporting system and liaise with MAP support team where required
Manage markets and their inputs into MAP
Provide support and oversight market management of the auditing process
Lead billing & financial tasks ensuring budget/invoice trackers are delivered each month and ensuring local market invoicing is on point - iValua platform lead - support on day to day
Support with all data management & competitive asks, ensuring monthly dashboard checks and market comms for data accuracy
Assist with network management by sending requests and gathering information
Build relationships with key local offices in order to take ownership of individual projects

Join the local market/client status calls to gather the latest status for each market, work with local teams to share next steps and deliver follow ups

Assist the team with client requests and meeting preparations
Strive for the best in network management - review and refine everything before sharing with the clients
Develop close relationships with the key (url removed) clients, our colleagues at other agencies and potential media partners

Establish yourself as a key contact point for operations across agency

Substantial experience in media planning with a solid grasp of the traditional and digital media landscape
Ability to demonstrate experience of media operations
Inquisitive and eager to learn and develop as an operational lead
Show an active interest and maintain knowledge of all media channels
Demonstrates a high degree of accuracy and numeracy in the analysis and manipulation of data
Understands and uses methods for checking work to ensure accuracy and confidence in numbers
Excellent organisational skills with excellent written, verbal, analytical and numerical skills
Strong communication skills
Ability to navigate internal agency & client structures to ensure the process is followed


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