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Pharmaceutical Client Account Manager

Closing date
26 Jul 2022

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Contract Type
Full Time
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Job title: Client Account Manager

Job Type: Permanent, full time

Reporting to: VP - Global Client Relations

Location: United Kingdom, Home based/office-based role

Vision: To always be viewed as an essential partner to enable our clients to reach more patients with their medicines

Mission: To accelerate high performance

Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring

Job purpose:

The Account Manager reports into the VP - Global Client Relations and supports the Global Client Relations team to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Main responsibilities:
  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with other members of team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Coordinate with staff members working on the same account to ensure consistent service

  • Product/ Marketing Manager experience from Pharmaceutical Industry or
  • STEM analysis team experience giving robust analysis process knowledge or
  • STEM Fieldworker experience giving robust client / workbook knowledge
  • Account manager for an agency working in the healthcare/pharmaceutical space
  • A track record as a financially aware and self-starting pragmatist
  • Evidence of having coordinated or managed significant projects

  • Confident self-starter - thrives on empowerment
  • Analytical & astute - able to spot trends and make observational links
  • Flexible and adaptable
  • Must be motivated by entrepreneurial, small company environment
  • Be a leader - High degree of professional credibility and personal integrity
  • Courage to challenge, resist and push back
  • Ability to coach and guide matrix team members
  • High attention to detail

Leadership Style:
  • Assertive, dynamic, communicative team member
  • Ability to help formulate and represent STEM services
  • Collaborative skills with strong emotional intelligence
  • Ability to adapt style to operationally 'hands on' when required while retaining a strategic overview
  • Create the culture of team work, focussed on personal aspiration, achievement for all team members and collaboration
  • Be realistic at all times and flexible with their time
  • Ability to make and take tough decisions and demonstrate courage in the process

  • Ability to build relationships within STEM
  • Experience and attitude to develop relationships with clients
  • Sound and well-grounded judgement balanced by an entrepreneurial spirit and ability to identify future opportunities
  • Transparent in nature with high integrity and honesty
  • Capable of gaining trust quickly
  • Able to be a team player within the broader organisation
  • Demonstrate an understanding or empathy for the needs of clients
  • Display a positive and confident self-image
  • Create and maintain a culture of success and be outcome focused
  • Build a reputation for operational excellence

Key Competencies:
  • Project facilitation
  • Building relationships with internal and external stakeholders
  • Effective Communication
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