Pharmaceutical Client Account Manager

Job title: Client Account Manager

Job Type: Permanent, full time

Reporting to: VP - Global Client Relations

Location: United Kingdom, Home based/office-based role

Vision: To always be viewed as an essential partner to enable our clients to reach more patients with their medicines

Mission: To accelerate high performance

Core Values: Brave, Honest, Performance Driven, Practical, Customer Focused, Caring

Job purpose:

The Account Manager reports into the VP - Global Client Relations and supports the Global Client Relations team to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

Main responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with other members of team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Coordinate with staff members working on the same account to ensure consistent service

Experience:

• Product/ Marketing Manager experience from Pharmaceutical Industry or
• STEM analysis team experience giving robust analysis process knowledge or
• STEM Fieldworker experience giving robust client / workbook knowledge
• Account manager for an agency working in the healthcare/pharmaceutical space
• A track record as a financially aware and self-starting pragmatist
• Evidence of having coordinated or managed significant projects

Attributes:

• Confident self-starter - thrives on empowerment
• Analytical & astute - able to spot trends and make observational links
• Flexible and adaptable
• Must be motivated by entrepreneurial, small company environment
• Be a leader - High degree of professional credibility and personal integrity
• Courage to challenge, resist and push back
• Ability to coach and guide matrix team members
• High attention to detail

Leadership Style:

• Assertive, dynamic, communicative team member
• Ability to help formulate and represent STEM services
• Collaborative skills with strong emotional intelligence
• Ability to adapt style to operationally 'hands on' when required while retaining a strategic overview
• Create the culture of team work, focussed on personal aspiration, achievement for all team members and collaboration
• Be realistic at all times and flexible with their time
• Ability to make and take tough decisions and demonstrate courage in the process

Personality

• Ability to build relationships within STEM
• Experience and attitude to develop relationships with clients
• Sound and well-grounded judgement balanced by an entrepreneurial spirit and ability to identify future opportunities
• Transparent in nature with high integrity and honesty
• Capable of gaining trust quickly
• Able to be a team player within the broader organisation
• Demonstrate an understanding or empathy for the needs of clients
• Display a positive and confident self-image
• Create and maintain a culture of success and be outcome focused
• Build a reputation for operational excellence

Key Competencies:

• Project facilitation
• Building relationships with internal and external stakeholders
• Effective Communication