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Senior Fraud Analyst

FIS Global
Closing date
26 Jun 2022

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Contract Type
Full Time
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Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
About the team

The Fraud Team in Manchester are a crucial function within Operations helping to protect our customers from the risk of financial loss. The team are responsible for making risk-reward based decisions to mitigate against the risk of loss. We are a bustling hub of activity and a great place if you enjoy investigations, analysis and have an inquisitive mind for spotting trends, scams and financial risk.

What you will be doing

As a Senior Fraud Analyst you'll be responsible for the daily monitoring of Merchants activity worldwide completing end to end investigation of cases generated through our fraud monitoring system. You will complete merchant risk reviews ensuring cases are completed within our SLA's. You'll be the first contact point for risk advice, process guidance and system knowledge to both external and internal customers

Key responsibilities:
  • Act as second-level approver for Fraud cases submitted by analysts (four eyes concurrence)
  • Sanction to agreed letter of authority
  • Ownership of all exception reports and processes, ensuring they are completed within SLA
  • Fraud consultancy to be provided to both external and internal customers where required
  • Input into review, design and implementation of processes, with a focus on continual optimisation
  • Deputise for the team leads, as directed
What you bring:
  • Experience in a Fraud role within a financial services, retail or a commercial environment
  • Experience of financial & risk management
  • Customer service experience
  • High standard of written and verbal communication
  • Good attention to detail
  • The ability to handle potentially confrontational situations
  • An open, honest and collaborative style.
Added bonus if you have:
  • Fraud risk management in a cards environment
  • Experience in a B2B environment
  • Knowledge of credit risk, money laundering and compliance
  • Knowledge of the chargeback processes
Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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