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Collections Agent

Candidate Source Ltd
Closing date
30 Jun 2022

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Contract Type
Full Time
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We have an exciting opportunity for Collections Agents to join a growing project, supporting the Customer Relations Department in the delivery of financial support activities relating to complex customer profiles. This role will be based in from home but some travel to the office in Bristol will be required on weekly basis.The day rate: £175 inside IR35We are looking full time Collections Agents to join our busy team. This is a fast paced, phone based role that handles a variety of queries and carries out Collections and Arrears Management activities. This is a demanding but rewarding role where you will demonstrate a commitment to providing an exceptional customer experience for all our customers, including those who may be experiencing financial difficulties. You will be working on an existing project supporting customers with collections enquiries over the phone to provide clear information and resolve and concerns.Candidates will be required to work Monday to Friday 9-5pm.As a Collections Agents you will:
  • Make and receive telephone calls with customers who have fallen behind on their payments
  • Maintain and develop customer relationships in order to investigate and understand their financial position and discuss appropriate solutions
  • Negotiate affordable payment plans with customers to settle outstanding debt
  • Handle general customer service enquiries
  • Liaise with customers whose agreements have been terminated, assisting with recovering the vehicle and monitoring outstanding payments
  • Adhere to the FCA Conduct rules Qualifications
What will it take to be a successful Collections Agent?
  • Strong experience in customer service and general operational activity, either via telephone or face to face
  • Experience in Motor finance collections and arrears management activities
  • Confident in speaking with customers in all types of situations
  • Ability to display empathy with customers in complex circumstances
  • Verbally and numerically competent, with strong communication skills
  • Ability to work with different systems and multiple processes
To apply for this role as Collections Agent, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
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