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Operations Manager

Employer
RSP UK Suction Excavators Limited
Location
UK
Salary
Competitive
Closing date
10 Jul 2022

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Sector
Engineering
Contract Type
Permanent
Hours
Full Time
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Standard Duties/Responsibilities:

* Development & maintenance of departmental budgets. Hold regular reviews with direct reports to support management of costs (budget control), time and quality.

* Contribute to departmental resource planning, ensuring resources are effectively utilised, developing improvement plans where necessary.

* Identify, recommend & implement process & policy changes to the benefit of the company.

* Lead working groups to review efficiencies within the business, including recommendations for system implementation or development.

* Design, implement & manage a system to measure & drive improvements in customer satisfaction with services provided

* Facilitate successful internal processes & systems to recruit, train, manage and motivate colleagues.

* Fostering an environment of teamwork to ensure that all services are delivered on time and company goals are met.

* Lead & coach direct reports ensuring they are well motivated, trained & informed by holding regular reviews, managing performance, and identifying development areas.

* Playing a key role in the development of the business, supporting the achievement of the Directors' vision and aspirations, leading engineering projects on their behalf.

* Ensuring the delivery of agreed customer service levels, working with line management to identify and promote improved efficiency.

* Development of the parts/purchasing function. Drive the efficient utilisation of parts/stock, leading and managing process & financial enhancements.

* Managing accreditation of ISO9001, ISO14001, ISO45001 and ongoing audits.

* Oversee all Audit & Compliance matters. Including FORS and Achilles

* Act as the Company's Internal Verifier.

* Oversee a positive Health & Safety culture.

* Manage the successful growth and development of the Training function, enhancing customer satisfaction and financial contribution.

* Maintain EUSR accreditations and conduct annual audits.

* Lead on the implementation and delivery of an Engineering Apprenticeship programme

* Maximise utilisation of lead in suction excavators offered to customers.

Qualifications/ Experience:

* Proven track record of successful management in an operational environment. Flexible and adaptable to manage multiple issues simultaneously.

Skills and Attributes Required:

* An empathetic approach to both internal & external customers, always offering first class customer service.

* Strong IT knowledge & computer skills.

* Excellent communication skills.

* Ability to work collaboratively, building relationships with customers and colleagues.

* Outstanding organisational skills.

* An exceptional leader/manager and influencer of people able to get the best out of employees both on an individual & team basis.

* H&S and Audit experience

* Engineering qualification and experience desirable
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