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Junior Account Manager

Employer
Uptime Solutions
Location
UK
Salary
Competitive
Closing date
10 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Junior Account Manager - Job Description

Department: Sales

Company Overview:

Uptime Solutions provides a range of products and services to assist MSPs to delivery phenomenal managed services. Our company offers a range of technical services including helpdesk, NOC, SOC and project delivery services to enable MSPs to outsource any part of their technical delivery that they might be experiencing issues with, all with communication and the best customer experience at the heart of everything we do.

Everything we do for our partners is white labelled so we act as the partners brand whenever we answer the phone or respond to email, even when we attend customer site!

Job Brief:

You will be apart of the organizations account management team, providing day to day assistance and support to existing customers.

The junior account management role is crucial to ensuring our partners have a point of contact should they need/want assistance from us. As a representative of the organization, your goal is to create profitable long-term relationships with our clients that promote success for both sides. From time to time this may include traveling to events/customers throughout the UK or rarely overseas.

The goal of the Junior Account Manager is to be available and responsive to our partners requirements, as well as pulling together relevant roles in the organization to address/fix issues that may arise.

Overall responsibility for Junior Account Manager:

Ensuring that all customer communication is done in a customer centric manner

Provide support to customers in a responsive and timely manner

Communicate at regular intervals to the customer

Following process/SOP documents

Demonstrate the company core values

Suggest new products and services to partners as applicable or suitable

Build rapport with clients/customers

Requirements:

Excellent social and communication skills

Able to remain organized and focused when faced with multiple problems

Understanding of Outlook and organisational skills at a basic level
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