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Client Manager

Closing date
30 Jun 2022

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Contract Type
Full Time
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About the Role

To provide strategic advice and support across our key client portfolio, and working closely with the Client Insight Team and wider BD team to enable us to deliver on the strategic focus of client experience as a differentiator for building profitable and sustainable relationships.

To support and further improve the firm's Client Management projects including, but not limited to: client secondment programme; client insight programme; CMS By Design.

Key responsibilities will include (but not limited to):  Client Teams - To take responsibility for providing hands-on support for a number of the firm's strategic key accounts. Core areas of focus will be to increase revenues, work flows and deepening client relationships. This will also involve capturing and sharing client information around relationship investment, meetings, work, billings, client news and creating new opportunities. To ensure these strategic key accounts run according to the Service Level Agreements (SLAs). Client Planning - To plan, strategise and implement international client plans, including revenue and relationship development goals. Client Listening - To conduct client listening via the Client Insight programme to promote a dialogue with clients to enhance our understanding of client needs, priorities, challenges and opportunities. This will include some of the traditional client feedback methodology, drawing on outputs to improve client service delivery, but will also focus on promoting alternative creative client engagement approaches. Sales Support - To act as primary contact for client on panel pitches, in particular procurement. To working with the strategic pitch team and manage bids where necessary. This typically will involve the management of pricing proposals, RFP content, presentation rehearsals and win/loss reviews. Client Engagement Programme - To work with the Client Management team and across the firm to identify creative and cost efficient ways to engage with clients over and above the day-to-day legal advice. This will be a primary area of focus of the team as we build on our reputation for our innovative approaches to partner with clients. Examples will include client networks, client workshops, training, client hospitality etc. Project support - To work with the Client Management team on strategic projects to improve the client experience through improved internal processes. This will include the collation and showcasing of client relationship management best practices. Client Resourcing Services/Secondments (weighted against an ROI) - to support the firm's client secondments programme with an initial focus on working with other departments in defining the budgeting process and criteria for client secondments. Longer term this may include engaging with clients to ensure appropriate forecasting and strategic placements. Day to day activities will ensure that the firm maximises the benefits derived from client secondments, such as providing pre-briefs, keeping in touch programmes and de-briefs upon completion of the secondment. General Client Management Team Support - To provide support for any other initiatives aimed at enhancing the firm's client relationships or as otherwise requested by the Head of Clients & New Business.
About You
Key requirements:

- Technical Competenceo Has experience in all aspects of Business Development and Marketing, including client relationship management, client targeting, pitching, event management and campaigns.
Equal Opportunities
At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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