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Community Engagement Manager

Lit Fibre
Closing date
30 Jun 2022

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Marketing & PR
Contract Type
Full Time
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Lit Fibre is a new, innovative ISP dedicated to bringing full fibre broadband to residents across the UK. Founded by a passionate team with over 25 years' experience building FTTP networks, we are striving to deliver our 10 Gigabit-capable network to homes across the nation, backed by unprecedented levels of customer support.

Ambitious and fast-paced, we believe the success of our business lies firmly with the talent of our people. That's why we've developed a fun and collaborative culture in which you can thrive, encouraging our teams to be curious and challenging the impossible.

We seek a Community Engagement Manager to join our fast-growing Marketing team. This is a brand new role, allowing the person to really drive and own the community communications piece and have a true impact. We need someone passionate about creating authentic interactions with local communities, a person who will represent our brand as we spread the word about full fibre broadband and the benefits it can bring to residents.

What does the role involve?
  • Develop and execute outreach strategies to build communities online and offline
  • Identify opportunities for authentic community engagement
  • Be reactive to enquiries within online communities and respond to comments across Facebook, Twitter, Instagram, online review sites and online forums while adopting our tone of voice
  • Measure and report on community sentiment and growth
  • Identify and engage with potential brand ambassadors within our towns
  • Represent Lit Fibre at community events and identify opportunities to raise awareness locally
  • Collaborate with the wider Marketing team and Customer Support to ensure messaging is aligned across channels & identify new opportunities to increase brand awareness
  • Feedback any community concerns/opportunities to repurpose user-generated content to the wider Marketing team

We're looking for people with the following skills:
  • Experience managing online communities across forums and social media.
  • Confidence in engaging with broad spectrum of people within communities to gain trust and drive brand awareness.
  • Experience developing reports to measure community growth.
  • Demonstrable ability to identify and foster communities.
  • Experience using Salesforce is desired but not essential.

****Please note that the role will cover an area in the East of England and the person in post will be required to travel to communities in their region****

We offer a competitive package, 30 days holiday plus bank holidays, private health insurance and much more!

Please send over your CV if you would like to find out more information.
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