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Trade Floor Support Analyst

Proactive Appointments
Closing date
30 Jun 2022

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Technology & New Media
Contract Type
Full Time
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Trade Floor Support Analyst

Onsite - Inside IR35

Our client who is a global banking organisation has a requirement for a Trade Floor Support Analyst. Experience working on a Trade Floor in large banks would be ideal. Excellent communication and stakeholder management skills are essential.

Skills required:

• Excellent previous Trade Floor Support experience, preferably in the banking sector.

• Strong knowledge of common Microsoft based operating systems and applications, with emphasis on Windows 7 / 10 and Office 2010.

• Knowledge of Apple Operating Systems, Android / iPhone / iPad.

• Knowledge of PCs and desktop hardware, Laptops, HP/Ricoh printers, Cisco phones, Mobile Devices, BYOD devices, RSA.

• Experience of software such as Altiris, Citrix, Exchange 2010, Appsense, Microsoft App-V, Microsoft Lync / Teams.

• Ability to take ownership of the tickets in their queue, with the skills to manage changing priorities. Maintain and document progress of tickets. Experience of ticketing systems (ServiceNow, SBM).

• Active Directory administration experience.

• Blackberry UEM administration and provisioning.

• Problem-Solving and troubleshooting.

• Significant, demonstrable experience of customer focused support roles in relevant areas, with a service administration and delivery background.

• Able to demonstrate understanding of Incident and Request process.

• ITIL foundation certification preferred.

• Practical customer focused communication skills particularly verbal and written with the ability to elicit information from users via the phone.

• Able to drive simple Incident and Request resolution using the appropriate escalation channels when required.

• Able to evaluate and understand newly developing situations within the team's scope.

• A team player, approachable and flexible possessing an ability to work independently.

• Reasonable level experience in a customer focused role dealing with requests and incidents encompassing all areas of responsibility stated above.

• Related ITIL/Customer Service certifcations would be considered advantageous.

Trade Floor Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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