This job has expired

Trade Floor Support Analyst

Employer
Proactive Appointments
Location
UK
Salary
Competitive
Closing date
30 Jun 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
You need to sign in or create an account to save a job.
Trade Floor Support Analyst

Onsite - Inside IR35

Our client who is a global banking organisation has a requirement for a Trade Floor Support Analyst. Experience working on a Trade Floor in large banks would be ideal. Excellent communication and stakeholder management skills are essential.

Skills required:

• Excellent previous Trade Floor Support experience, preferably in the banking sector.

• Strong knowledge of common Microsoft based operating systems and applications, with emphasis on Windows 7 / 10 and Office 2010.

• Knowledge of Apple Operating Systems, Android / iPhone / iPad.

• Knowledge of PCs and desktop hardware, Laptops, HP/Ricoh printers, Cisco phones, Mobile Devices, BYOD devices, RSA.

• Experience of software such as Altiris, Citrix, Exchange 2010, Appsense, Microsoft App-V, Microsoft Lync / Teams.

• Ability to take ownership of the tickets in their queue, with the skills to manage changing priorities. Maintain and document progress of tickets. Experience of ticketing systems (ServiceNow, SBM).

• Active Directory administration experience.

• Blackberry UEM administration and provisioning.

• Problem-Solving and troubleshooting.

• Significant, demonstrable experience of customer focused support roles in relevant areas, with a service administration and delivery background.

• Able to demonstrate understanding of Incident and Request process.

• ITIL foundation certification preferred.

• Practical customer focused communication skills particularly verbal and written with the ability to elicit information from users via the phone.

• Able to drive simple Incident and Request resolution using the appropriate escalation channels when required.

• Able to evaluate and understand newly developing situations within the team's scope.

• A team player, approachable and flexible possessing an ability to work independently.

• Reasonable level experience in a customer focused role dealing with requests and incidents encompassing all areas of responsibility stated above.

• Related ITIL/Customer Service certifcations would be considered advantageous.

Trade Floor Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert