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Corporate Analyst - ServiceNow Practitioner

Employer
SOLOS Consultants Ltd
Location
UK
Salary
Competitive
Closing date
7 Jul 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Working in a project team, with Project Manager, Product Owner, Category Managers, and other important stakeholders, Our Clients are looking for someone to mature information in a Services Catalogue, a catalogue of products and services for the Business.

Our Clients require a suitably skilled individual that can communicate effectively with all areas of the business to generate appropriate information requests, capturing information, understand and mapping services into a ServiceNow catalogue tool. This position is responsible for taking a holistic view of information and data management through business intelligence.

In particular the requirement is to:

• Have analytical skills to create and maintain a variety of information sets.

• Have a good understanding of ServiceNow and be able to develop an in-depth understanding of the Our Clients service mapping architecture.

• Work with colleagues to standardise information sets in specific ways to enable the accurate population of an information catalogue.

• Assist in providing organisational training for users.

• Refine procedures and operating instructions for processes.

• Strong communication and customer service skills are important in this position in order to work well with internal clients, provide excellent troubleshooting skills when problems arise.

• Ability to draw information from various areas of the business.

ESSENTIAL EXPERIENCE:

• Previous Government Security Clearance, Basic Clearance sufficient to get started

• ServiceNow Experience.

• Data Entry.

• ITIL Knowledge, IT Service Management.

• Ability to draw information from various areas of the business.

• Excellent written and verbal communication skills, specifically an ability to communicate effectively across multiple management levels.

• Excellent time management skills and attention to detail, strong customer service, interpersonal and relationship-building skills.

DESIRABLE EXPERIENCE:

• Understanding of service modelling.

• Service Portfolio knowledge
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