As a Call Centre Team Leader you will be providing support to the team & department to operate at optimum efficiency. This will include but will not be limited to the main responsibilities given below. You are expected to use a high degree of self-management and initiative.
This is an amazing opportunity for someone with experience within customer service field, and who is looking for a career development.
Type: full-time, permanent
Salary: 19-25k per annum, depending on experience
Design, prepare, facilitate and/or review all areas of the training to meet the needs of the business, including amending all training documentation as and when required, in accordance with procedural updates, systems changes and legislative and regulatory guidelines.
Keep up to date with developments with company systems, practices and procedures.
Support the business in providing quality and meaningful training data in line with the Training Policy.
Liaise with the FRU Academy Manager following the identification of any risk, training or performance needs.
Actively promote and represent the Quality Assurance Department throughout the whole business and externally.Skills:
Excellent interpersonal and communication skills
A high awareness of company systems, processes, procedures and FRU schemes across all areas of the business.
Customer service skills.
Ability to prepare and deliver training in a confident, creative and professional manner.
Experience in providing feedback and team management
Ability to work under pressure and flexibly to meet business and department deadlines.Please apply to this advert if you feel you have the skills and experience!
For more job opportunities and general updates from Adecco, please follow us on our new Facebook page
Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.
Adecco is an equal opportunities employee.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website