We are urgently seeking an experienced and skilled Childrens Services Development Coordinator
to work as part of a team that enables the Children & Young People's directorate to achieve a joined-up experience that meets the needs of families, children and young people across its systems and services for our local government client based in London SE6.The Childrens Services Development Coordinator
will: 1. Identify opportunities to reduce costs while improving service outcomes. 2. Analyse problems within services and identify root causes.3. Imagine what future services could look like and apply customer-oriented thinking to organisation structures, processes, and capabilities. 4. Design process improvements, defining new business processes; supporting those that manage the impact of organisational change. 5. Provide proactive challenge and support as part of design reviews, sharing specialist knowledge and contributing to the council's best working practices.6. Run workshops with stakeholders and service users to align vision and drive insight discovery.7. Understand user needs and identify where separate interactions with the council should act as one service that meet that need.8. Oversee, develop and review if necessary, communication approaches with children, young people and families, with employees and with other stakeholders.9. Understand existing service models and design targeted improvements. Ideal candidates will demonstrate the following:
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- Educated to degree level or relevant experience.
- Experience of programme and project management within the Public Sector, within a Children's Services context.
- Experience and skills in supporting new ways of working that reduce costs and deliver better services for users as well as transforming organisations.
- Process Mapping skills
- Experience of design and running service design workshops and facilitating co-design activities
- Experience of service design and user research, ideally in a local government setting
- Skills with working with data and qualitative insight to design solutions and strategic propositions.
GPR is fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to organisations. GPR will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. GPR will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency.