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Interim Service Transition Manager

Employer
Morgan Law
Location
UK
Salary
Competitive
Closing date
30 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Interim Service Transition Manager - Central Government - up to £500 per day (Inside)

Our client are looking for a skilled an Interim Service Transition Manager to join them during this exciting period of change

Their current Business Process Outsourced arrangement, with Atos is due to end in March 2024. And have embarked on a significant programme of business transformation for its outsourced services. They are looking to modernise the Business, which will incorporate improvements for both their employees and customers. The programme involves a series of procurement exercises which started in summer 2021 and a number of implementation projects/programmes that will, supported by a number of suppliers, deliver our goals

Purpose of Role

We are looking for and Interim Service Transition Managers to join the programme which will be embarking on a re-procurement and subsequent delivery of its outsourced business process services. The Programme is of critical importance and presents an exciting opportunity and the individuals working on the Programme to transform its operating model to deliver business efficiencies and strategic goals.

The role will involve working closely with the business, programme and project teams to ensure that the business is ready, willing, and able to transition to the required new ways of working to achieve their project's transition state.

Key responsibilities
  • Developing a High-Level Transition Approach for the onboarding of the new service provider for the procured functionality and the exiting of the incumbent service provider.
  • Developing the Detailed Transition & Exit Plan incorporating the New Supplier's Transition Plan & the incumbent's exit plan, agreeing it with the Project Manager.
  • Creation of specific acceptance criteria between the incumbent and the new service Supplier to define when a service is officially handed over from incumbent and responsibility for support is passed to the new Supplier
  • Developing in conjunction with Commercial Lead the Termination Notice of the relevant Services to the incumbent and ensuring its submission.
  • Ensuring there is an accurate and agreed register of Transition Information throughout the Transition.
  • Ensuring our incumbent supplier has advance notice of any information requests, Change requests and partial termination notices to support successful exit, and smooth transition.
  • Developing transition governance that fits into the Project & Programme Governance that incorporates the incumbent, the project & programme, and the new supplier. This should include an Exit Transition Board that has representation from the Programme/ Project, the incumbent and the Replacement Supplier.
  • Agreeing an interim service management model to ensure the continued delivery of the incumbent's service until the next Transition State.
  • Ensuring that the existing service is not impacted by the transition.
  • Identifying and advising the Project Manager of any risks, issues, assumptions, dependencies associated with the procurement activity and resulting implementation, assess them and manage them as required.

The successful candidate will display the following track history/traits
  • Experience in managing business service delivery and assurance working in a business transformation environment
  • Experience of delivering business transformation programmes
  • Experience of working with and for multiple directorates across Business teams.
  • Experience working in an outsource environment - as client and/or supplier.
  • Experience in delivering Service Transition between contracts and managing 3rd parties
  • Excellent relationship building and influencing skills
  • Experience in delivering Service Transition projects
  • Experience of managing Service Transition within financial services institutions
  • Experience of managing Service Transition in a Business Process Outsourcing environment for operational delivery and/or multi-supplier outsource environment
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