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Claims Administrator (12m FTC)

Penguin Random House UK
Closing date
24 Jun 2022

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Contract Type
Full Time
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We have an exciting and new opportunity for a Claims Administrator to join our growing International Credit Services team based at our Offices and Distribution centre in Frating, Colchester on a 12-month FTC.

What's the role?

A new opportunity to assist our two International Credit Services teams logging, distributing and assisting in resolution of claims. We are always looking to improve processes and our customers experience and you will play a key part in achieving this.

What are we looking for?
  • This role will suit someone who is team focused and self-motivated. You will be confident working individually on your own workload and hitting deadlines, whilst being part of a wider team.
  • A good team player with good communication skills.
  • Your attention to detail and ability to process high numbers of emails will be important, alongside a disciplined and structured approach to planning and organising your workload.
  • You will possess strong IT and systems skills including Microsoft Excel and Outlook. Knowledge of SAP would be an advantage but not essential.

What is important to us is that you are eager to learn, have good attention to detail, and are not afraid to ask questions. We will, of course, train you on our systems and give you all the tools you need to succeed. Other than SAP our teams work with bespoke systems that we do not expect you to have prior knowledge of.

Core responsibilities
  • Acting as a gatekeeper to all claims that come into the team, prioritising and sending to the relevant team member
  • Logging claims
  • Reporting on claim status, providing information on number/type of claims received/time taken to resolve and root causes
  • Monitoring claims to resolution to ensure within SLA
  • General administrative and financial duties as required
  • Resolving claims with support from the team, and using in-house systems

What's in it for you?

A fantastic opportunity to develop skills and knowledge within a busy Credit Services team. This role will also give you an insight into the international market and complexities involved.

This role will be based at our site in Frating - where free parking is available, we are currently trialling a hybrid model including home working, this will be discussed at interview.

If this sounds like the opportunity for you, please apply with your CV and cover letter by Monday 20th June

What you can expect from us:

Salary: £19,500 - £21,500, depending on how your skills and experience align with the role, plus bonus and benefits

Our employees are the heart of our business. We have a range of benefits to reflect our commitment to our employees, some of which are:• 27 days paid holiday entitlement in year one (plus bank holidays), increasing a day each year up to 30 days• Medical cover• Life assurance• Cycle to Work scheme• Discounted gym membership• Generous pension scheme• Summer working hours (role dependent) • Volunteering policy and charity matching• Employee Assistance programme• Mentoring programme• Extended gender neutral parental leave• Access to books and eBooks across Penguin Random House UK• Each site has trained mental health first aiders • We plant a tree for every new employee to our business

Our creativity is inspired by different perspectives, so we want our culture to be one of belonging, where everyone feels welcome and where differences are celebrated.
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