Credit Control Assistant

Credit Control AssistantWe are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not for-profit organisation that is proud to make a genuine difference to people's lives, each and every day.Join our Customer Service team as a Credit Control Assistant Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers we prize our accountability, empathy and a genuine elfdesire to be helpful and informative.We're an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.The roleWe have a fantastic opportunity for someone to join us in the position ofCredit Control Assistant on a fixed term basis Salary: £24,000 - £26,000 per annum Location: Atelier House in Camden (hybrid working)Contract: 12-month Fixed Term Your responsibilities will include:

• Working with the billing and banking teams to establish and maintain accurate customer statements of account
• Submitting payment requests through the various local authority and NHS portals, and dealing with any other information requests from those organisations that relate to billing
• Ensuring prompt collection of income from local authorities and other corporate customers
• Collation and publishing of aged debt information to C&S managers
• Regular issuing of statements in accordance with company and regulatory standards

What you will need to succeedWe are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.The successful candidate will be expected to demonstrate:

• Track record of income collection from local authorities
• Ability to prepare accurate and clear information to non-financial stakeholders
• Empathy with vulnerable customers and their families when dealing with individuals' arrears
• Ability to investigate and resolve problem accounts
• Working with non-financial managers
• To be able to effectively build relationships

The offerOur Life@One benefits offer you an array of perks designed with your wellbeing in mind.Salary: £24,000 - £26,000Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleaguesGet paid to do good. We offer you two days off on full pay each year to volunteer in our communities.Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family's healthcare.Well done! With our colleague recognition programme you will know when you've done a #greatjob...