Senior Systems & Infrastructure EngineerHybrid/Northampton Permanent
About QA:We are specialists in technology providing a comprehensive suite of talent and training services helping individuals and companies to be winners in the digital revolution. Over 290,000 people learned with us last year!We deliver services to over 5,000 corporate clients, representing a significant portion of the FTSE 250. We have leading practices in agile, cyber security, cloud and DevOps as well as many other technology specialisms. We specialise in the people side of technology transformation our training programmes help businesses to upskill or reskill their existing employees and our talent services are used to identify, recruit and skill-up diverse technology talent - we deliver 70% of the UK's cloud training and are a Microsoft Gold delivery partner.The Role:You will be responsible for providing 3rd line technical support for the company user base across multiple locations via telephone, onsite and help desk software. You'll solve support incidents, monitor the progress of calls from inception to resolution ensuring that end-users are informed of progress at all times. You will also be supporting the IT infrastructure roll-out projects including planning and implementation.
Key Responsibilities:Taking control of key infrastructure projects here at QA driving the implementation of new tools and solutions with high degree of focus on AZURE architecture.High level of involvement with appliances and products including Cisco and Server 2019.3rd line support for escalations of events that are impact QA's infrastructureCarry out 3rd line fault resolution for any workstation, system, infrastructure, data or telephone related problemsIdentify recurring problems and report these to the IT Systems ManagerSkills / Experience Required:Azure Cloud Computing Services (ACCS)Cisco R+SFirewall configurationWorked within ITIL guidelinesChange management AD, Group policy definition and broadcast
This role is subject to DBS & BPSS checks.
What QA can offer you?Career Development 3 full training days from a wide range of courses2 days off for charity workWork for a company that promotes Wellbeing Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listenersApply now here's how!Simply hit the apply button, but if you want to know more or have any questions, please email
Equal Opportunities:At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.